Marife Elaine Monteza

Manage all aspects of sales order cycle and customer/ agent point of contact for the Flat Rolled products from system entry in accordance with Customer Specifications, Mill Capability and Tolerances, material allocation, pricing, payment terms of trade and pre/ post shipment documentation and daily communication with Sales Manager considering existing market situation.

Continuously maintain accounts within the Middle East and Africa Territory, working daily with our Planning and Production, Technical Team, Finance, Documentation and Logistics to secure OTIF and quality levels.

Provides effective customer service by promptly following up with customers on scheduling, price changes, re promise dates, overruns and shortages etc. maintaining clean record of files, pricing agreements and toll agreements

Monitor shipments and Take actions to encourage timely payments, identify outstanding accounts receivables and credit limitations

Facilitation and optimization of product load building to ensure a balance between customer service and cost effectiveness.

Responsible for local office administration

Executes all the sales activities of Nonferrous scrap i.e. Copper, Brass, Aluminum for Far East/ Europe and US/ India and Local, ensuring error free Sales Contracts in accordance with company policies, sales order processing, pricing resolution, documentation and shipping/ quality issues.

Update on market prices as per London Metal Exchange and timely feedback to Sales Director over current market conditions, current market position and forecasting future market conditions. Monitoring contract performance throughout the sales cycle.

Negotiated prices and Immediate selling of materials avoiding opportunity loss with good compromise skills.

Ensuring customer issues i.e. orders, allocations, shipments, quality and shortage claims etc will not hamper overall business operation.

Perform sales administrative functions and generate complete business report.

Generate Lead thru telemarketing, events and arranging meetings to clients to achieve personal targeted health goals.

Improved member retention, enhanced member satisfaction and maximized membership duration through extensive involvement and intuitive anticipation of client’s need.

Led a 20-person Team supporting a few thousand calls per day via phone and live chat, providing the best possible service and problem solving.

Analyze Call volume, call forecasting, historical data and audited customer service inquiries and responses to ensure professionalism,
Coach representatives on conflict resolution best practices and identify trends for future training and policy development.

Grooming Team members for different projects, upgrade and promotion ensuring continuous productivity and goal set.

Resolved all customer escalations including complex corporate account issues and critical circumstances which required higher level expertise.