Sales Executive
Gucci
Total years of experience :5 years, 7 Months
• Giving a friendly and welcoming service.
• Able to accurately determine a customer’s needs.
• Handling MTO and MTM services
• Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM)
• Meeting high standards of display and visual merchandising.
• How to deal with customer complaints.
• Giving information about the features, quality and availability of products.
• Experience of working in a commission based sales environment
• Ready and able to work individually or within a team environment
• Extremely organized with a high level of attention to detail.
• Weekly briefings, product presentations
• Cataloguing stock & performing inventory checks.
• Greeting customers who enter the shop.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean
• Responsible dealing with customer complaints.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up display
• Welcoming the guest
• Explain the various features of items to potential customers
• Advises customers on quality
• Negotiate with clients
• Cashiering
• Inventories
• Informing the guests about ongoing promotions
• Creating customer profile
Designed and directed marketing campaigns for the shop.
• Advised and helped clients with their purchases to maximize and motivate the rest of a team to consult customer with professional treatment.
• Managed speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
• Utilized all tools provided by the Company to offer excellent customer service.
• Provided regular feedback to the Head Manager on issues effecting business performance i.e. stock levels, store support and program.
• Provided key marketing and sales program support, including design and rollout events.
• Maintained timetables, including determination and scheduling of daily specials and monthly promotional campaigns.
• Supervised and scheduled entry level shop personnel