Anna Nikonenko, Project Manager

Anna Nikonenko

Project Manager

LikeContxt

Lieu
Fédération de Russie
Éducation
Baccalauréat, Management
Expérience
9 years, 0 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :9 years, 0 Mois

Project Manager à LikeContxt
  • Fédération de Russie - Moscou
  • Je travaille ici depuis janvier 2021

• Planning and development of projects
• Organizing and delegating assignments to team members
• Managing small project teams to develop, execute and complete assignments
• Virtual meetings with a clients
• Measuring customer satisfaction and responding to customer feedback
• Build and promote strong, long-lasting customer relationships
• Resolving customer service issues
• Conflict management and resolution
• Reports preparation

Head of customer services and content moderation à Angry
  • Fédération de Russie - Moscou
  • décembre 2016 à décembre 2020

• Direct and manage moderation team and customer service team
• Measuring customer satisfaction and responding to customer feedback
• Support other departments with customer service related issues
• New features development with the IT-department based on customer feedback
• Moderation department quality control
• Control expenses and monitor budgets for the department
• Analytical reports verification
• Conflict management and resolution
• Staff recruitment and training

Manager à Southern University (IMBL)
  • Fédération de Russie - Rostov-sur-le-Don
  • septembre 2014 à février 2016

• Managing databases
• Preparing documents and reports
• Customer support and conflict resolution
• Dealing with correspondence, complaints and queries
• Scheduling meetings and appointments
• Making office supplies arrangements
• General administrative support to company employees

Éducation

Baccalauréat, Management
  • à Southern University (IMBL)
  • juin 2017

Langues

Russe
Langue Maternelle
Anglais
Expert