Project Manager
LikeContxt
مجموع سنوات الخبرة :9 years, 0 أشهر
• Planning and development of projects
• Organizing and delegating assignments to team members
• Managing small project teams to develop, execute and complete assignments
• Virtual meetings with a clients
• Measuring customer satisfaction and responding to customer feedback
• Build and promote strong, long-lasting customer relationships
• Resolving customer service issues
• Conflict management and resolution
• Reports preparation
• Direct and manage moderation team and customer service team
• Measuring customer satisfaction and responding to customer feedback
• Support other departments with customer service related issues
• New features development with the IT-department based on customer feedback
• Moderation department quality control
• Control expenses and monitor budgets for the department
• Analytical reports verification
• Conflict management and resolution
• Staff recruitment and training
• Managing databases
• Preparing documents and reports
• Customer support and conflict resolution
• Dealing with correspondence, complaints and queries
• Scheduling meetings and appointments
• Making office supplies arrangements
• General administrative support to company employees