Anna Skliar

• Administrative Oversight: Ensured the smooth operation of all dealership activities, maintained operational efficiency, and resolved day-to-day administrative issues to support a productive work environment.
• Personnel Management: Monitored staff performance, maintained appearance and dress code compliance, enforced workplace regulations, managed employee schedules, and conducted briefings to ensure alignment with company policies.
• Customer Relationship Management (CRM): Implemented and maintained CRM systems to log and monitor customer calls and visits, ensuring prompt follow-up, accurate documentation, and streamlined communication between departments.
• Operational Support: Managed inventory of office and technical supplies to ensure uninterrupted workflow; coordinated with suppliers and service providers to maintain a high standard of dealership operations.
• Client Coordination: Directed clients to appropriate departments (sales, financing, or service), ensuring a seamless customer experience. Acted as a liaison between clients and staff, providing updates and resolving complaints.
• Reporting and Analysis: Developed detailed reports on customer feedback, sales progress, and staff performance; collaborated with department heads to implement process improvements based on insights.
• Workplace Organization: Maintained a clean and professional showroom environment, monitored order and cleanliness, and ensured that all spaces complied with brand standards.
• Training and Onboarding: Assisted in onboarding new employees, introducing them to dealership workflows, and providing guidance on CRM and administrative tools.

Key Achievements:
• Increased customer satisfaction scores by 50% through enhanced client coordination and communication.
• Streamlined CRM implementation, reducing response time to customer inquiries by 20%.
• Improved staff adherence to policies and schedules by implementing a structured reporting and feedback system.
• Played a key role in achieving dealership sales targets by ensuring seamless operational support and coordination.