Spare Parts Manager
Bavarian Auto BMW
Total years of experience :12 years, 4 Months
Supervise all Spare parts staff (KPI, training, evaluation, guidance).
• To ensure that all actions are on schedule with Specified timetable and budget.
• Archiving and classifying Reports, and Sending reports to the managers,
• Prepare, send the order to Main store in Germany, follow up the invoices, logistic And supply chain.
• calculate the actual cost and Suggest sale price and Coordinate with accounting department to pay at the right time and preparing the budgets.
• Do inventories annually and send a report to the head Quarter.
• Analyze Clients’ requirements and Provide proper solutions to the customer and coordinate with team members.
• Follow up and update all workshop relevant information.
• Collect, Archiving and dispose all old spare parts in the stock (Expired & damage).
• Marketing for seasonal sales campaigns.
• Ordering, follow-up, logistics and releasing spare parts to the workshops.
• Coordinate with the oracle/IT department in launching new systems.
• Identify and obtain the necessary tools to meet maintenance requirements.
• Carry out and Schedule the routine, predictive and preventive maintenance checks on equipment, to ensure that the equipment are in the most efficient operating condition.
• Carry out new installations, modification and testing of equipment through various stages as per plan and in line with supervisor's instructions and checks adherence to all parameters
Supervise the below
• Supervise the work shop stuff: Mechanical & Electrical standard of work,
denting and painting, warranty, parts, HR and accounting as fast as the
customer need with the minimum cost.
• To drive the achievement of set targets - revenue and net sales, gross
margin, branch profit and loss, while managing the overall service
center’s performance to consistently deliver seamless customer
experience through a highly motivate team.
• To manage and control all aspects of the Service Department and achieve
performance targets by active participation in the service operation.
• Implement dealer operating policies and standards to achieve high levels
of customer satisfaction and retention
• Maximise service department profitability through the sale of labour,
parts and other associated products to franchise and non-franchise
customers
• Marketing and brand image.
• Achieving organizational goals.
• Analyze Clients’ requirements and feedback the relevant dep. (Sales, marketing or the workshop) and take the necessary procedure.
• Achieving KPI and Benchmarking.
• Logistic & supply chain monitor.
• Follow up and update all workshop relevant information.
• Provide proper solutions.
• strengthen and encourage teamwork spirit.
• Continue on-job training
• Prepare Budget and sustainability strategy.
Supervise all Spare parts staff (KPI, training, evaluation, guidance).
• To ensure that all actions are on schedule with Specified timetable and budget.
• Archiving and classifying Reports, and Sending reports to the managers
• Prepare, send the order to Main store in Germany, follow up the invoices, logistic And supply chain.
• calculate the actual cost and Suggest sale price and Coordinate with accounting department to pay the money at the right time and preparing the budgets.
• Do inventories annually and send a report to the head Quarter.
• Analyze Clients’ requirements and Provide proper solutions to the customer and coordinate with team members.
• Follow up and update all workshop relevant information.
• Collect, Archiving and dispose all old spare parts in the stock (Expired & damage).
• Carryout direct sales.
• Marketing for seasonal sales campaigns.
Dealing with suppliers and customers, preparing quotations, invoices, PO's,
checking contracts and other shipping documentations.
• Product Sourcing, Costing & Pricing
• Supplier/Vendor Contract Management.
• Determine adequate pricing and lead times based on customer requirements using structured process by the company and coordinating with technical support. Submit proposals for spare parts and equipment services.
• Review and process all incoming activities, including but not limited to, collaborating with the different service execution centers, engineering team and other relevant departments globally within the group, using ERP system (Oracle, ETKA, etc.) monitoring and creating engineers’ activities to ensure orders are executed accurately and efficiently, managing progress of execution, during and after the jobs to ensure it is within the budget.
• Process sales order and/or revisions, while exploring alternative options and work with appropriate expediting teams in the effort to reduce delays.
• Develop strategies and refine processes, when needed, to circumvent delays.
• Collaborate with Logistics department/companies to obtain freight quotes, book shipment etc. related to creating proposals and/or executing jobs.
• Utilize ERP system to create Service Jobs proposals and book orders.
• Collaborate with Business Analytics and Sales to determine appropriate
pricing levels.
Coordinates all the customer service stuff (Calls, Follow-up, Visits schedule
Checking and organizing).
Analyze Clients’ requirements.
Maintain the documentations and workflow.
Provide proper solutions to the customer and coordinate with team
members.
Sending reports to the after sales manager.
Collect, classifying and Archiving Reports.
Share solutions with the sales and after sales staff.
Follow up and update all customers’ data.
Do inventories monthly of the cars in the workshop parking and send a
report to the head Quarter.
Coordinate and carryout the annual car shows with the sales dep. Staff.
I'm mechanical engineer with more than 7 years experience in parts,workshop and customer relationships management.
Bachelor of engineering in mechanical engineering, Power