Office Administrator
Pure Health
مجموع سنوات الخبرة :9 years, 4 أشهر
general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
•Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
•Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
•Managed agendas and calendars, boosting productivity and improving organizational initiatives
•Assessed personnel performance and implemented incentives and team-building events to boost morale
•Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident
•Oversaw budget and tracked expenses against plans
•Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support
•Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
•Booked flights, car rentals and hotel accommodations for business travel for Owners
•Tracked office supplies and restocked low items to keep team members on-task and productive
•Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
•Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes
for the Reception Desk during the absence of a Supervisor or Manager;
•Actively assisting the seamless flow of each service; precisely fulfilling daily receptionist tasks and walking the guests responsibly to the allocated tables;
•Actively participating in mentoring/training new staff members;
•Acting as successful and powerful communicator between the floor/bar and other department;
•Assisting in the resetting tables in the venue;
•Processing new bookings, amending and cancelling bookings according to the "BB" Social Dining Restaurant standards;
•Processing all telephone requirements and placing new reservation details into the system;
•Confirming, cancelling and amending all the reservations as requested;
•Providing outstanding customer service experience by greeting, listening and assisting guests with an excellent knowledge of F&B of "BB" Social Dining Restaurant Brand;
•Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests;
•Maintaining high personal presentation standards that represent the "BB" Social Dining Restaurant in general;
•Administering all guest complaints and resolving all issues appropriately and within timely manner
calls, taking messages and handling correspondence
•Maintaining diaries and arranging appointments
•Typing, preparing and collating reports
•Organizing and servicing meeting
•Executed basic banking and bookkeeping tasks
•Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
•Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
•Maintained entire family's schedule and organized events
•Updated executives on changing business needs by thoroughly documenting internal and client meetings
•Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
•Answered and directed calls using multi-line switchboard
•Organized and updated schedules
•Managed residential properties and prepared homes for clients prior to arrival
Guest Relation Agent Crystal Group
Nirvana Hotel 5*, Antalya, Turkey
daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
•Provide upscale guest service experiences for clients throughout their stay
•Arranged accommodations and travel plans for visitors and presented updated itineraries
•lanned coverage needs and organized services to support incoming special events
•Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
•Coordinate luggage collection and storage
•Oversee check-in and check-out procedures, including reservations and financial transactions
•Promptly address guests' requests, like in-room dining
•Actively listen to and resolve complaints
•Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
•Examine daily duties, assign tasks and check on progress
•Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
•Recommend local tourist spots, including places to dine, shop and sight-see
•Establish friendly relationships with regular hotel clients
•Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
•Welcomed each new arrival pleasantly and confirmed reservations and identification
•Prepared weekly employee work schedules for team members so all shifts received adequate
coverage
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