Raluca Stroea

Updating and maintaining documents of residents moving in/out.
Gather emergency contact numbers and details of all residents and ensure they are not disclosed to anyone without their prior approval
Operating in CAFM software. Planned Preventative Maintenance, fire and safety inspection, daily inspection and meter reading;
Updating and keeping track of daily and monthly reports: HSEQ, occupancy analysis, contractors tracker, residence information;
Handle residents/guests complaints, comments, suggestions and special requests and making sure the situation is solved or direct them to the appropriate person or department;
Reporting all maintenance issues and safety hazards within the area of responsibility to ensure immediate rectification;
Remaining in contact with the supervisor and taking the necessary actions from site FM management regarding concierge operations and any other tasks as directed by FM management;
Keeping track of all issues / incidents of importance occurring in the building. Notify immediate supervisor and /or manager of any critical incidents or emergencies.

- Initiating and following payments for the Network Operation Department: rents, electricity; and making out the expense reports connected to the payments;
- Initiating proof of receipt for the invoices and making sure that all bills are payed on time;
- Maintaining the correspondence (letters, notifications, e-mails) with partners, regarding contracts related to infrastructure and collocation space;
- Preparing, analyzing and reviewing procurement contracts (rent, electricity, duct and poles) for the technical department;
- Taking part in negotiation sessions in order to improve the quality process with vendors;
- Manage and constantly updating the vendors database and current contracts;
- Monthly preparing and delivering the CAPEX and OPEX estimates;
- Producing and delivering reports as assigned by manager or required by business or other teams in Finance
- Other administrative tasks for the Chief Technical Officer or related to office.

Office / Back-office / Secretarial | IT / Telecom

•Answering to clients complaints registered by e-mail or fax;
•Keeping track of the status of requests and complaints registered from clients who have been redirected to other departments in order to make sure that the clients needs are satisfied;
•Contacting the clients in order to communicate the resolution and to ask for feedback;
•Forwarding documents requested by clients: copies of invoices, account statements and contracts;
•Giving feedback to colleagues from other departments in accordance with the company's internal procedures;
•Successful completion of tasks received from the team leader.