Anna Joan Cruz

Received and issued goods from suppliers, prepared procurement summary lists, and performed regular inventory checks.

Coordinated logistics, including arranging shipments, deliveries, and follow-ups with clients.

Created, organized, and maintained original documents such as contracts, invoices, and other
administrative records.

Utilized MoySklad to support sales managers with order processing and inventory management.

Handled general administrative tasks, including maintaining office organization, purchasing supplies, and preparing technical specifications.

Managed leads and supported the sales pipeline using AmoCRM

Conduct quality inspections of barrels and retainers using a microscope, in accordance with standard operating procedures (SOPs).

Accurately record and encode inspection discrepancies into the database with high attention to detail.

Provide support in various tasks, including operating Leica and Cognex, making fishline plastics, handling CAD image processes, conducting OQA inspections, and assisting with BBQ oven setup.

Encoding efficient and accurate data in various title & appraisal portals for homeowners
Proactively communicate statuses to our customers (the Account Managers and the Homeowners)

Manage communications with the Appraisal Management companies and relay messages back to Account Managers

Upload title reports from the title vendors portal to the Underwriting system

Collaborate with the SOP Administrator in developing Standard Operating Procedures (SOPs) to support team operations and ensure compliance with quality standards.

• Reviewed and validated buyers’ documents to ensure completeness and compliance, enhancing submission efficiency.
• Coordinated effectively with buyers to gather necessary documentation, improving overall customer satisfaction.
• Assisted walk-in buyers with their requirements and loan signing, providing exceptional customer service and support.
• Maintained close communication with bank personnel to expedite loan processing, resulting in quicker turnaround times.
• Developed strong organizational skills through managing multiple tasks and priorities in a fast-paced environment.
• Demonstrated attention to detail and proactive problem-solving abilities, contributing to seamless loan processing operations.

• Provide administrative support by managing schedules, organizing files, and coordinating office activities to ensure smooth operations.
• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and processing requests efficiently.
• Assist in the promotion and communication of company products and services, enhancing customer engagement and satisfaction.
• Collaborate with team members to streamline processes, improving overall productivity and service quality.
• Utilize strong communication skills to foster positive relationships with clients and colleagues, ensuring a welcoming and professional environment.
• Maintain accurate records and documentation, contributing to effective back-office operations.

• Reviewed and validated buyer documentation, ensuring accuracy and completeness for seamless bank submissions.
• Coordinated effectively with clients to ensure compliance with documentation requirements, enhancing customer satisfaction.
• Maintained and updated the takeout monitoring database, improving data accuracy and accessibility.
• Identified customer needs and explored financing options, providing tailored solutions that facilitated informed decision-making.
• Developed strong organizational and communication skills, essential for administrative and receptionist roles in a fast-paced environment.
• Demonstrated attention to detail and a proactive approach in a back-office support capacity, contributing to operational efficiency.