Anna Lissa Petalver

• Monitors and ensures that reception area is properly maintained, clean & tidy at all times
• Welcomes & assists guests that come for an appointment and inquiry
• Answers incoming calls according to the company standards, routing procedures in a timely and professional manner
• Receives, sorts and dispatches incoming couriers, mails & fax per company’s subsidiaries
• Maintains logbook for incoming couriers for reference
• Prepares & arranges outgoing couriers for dispatch
• Makes sure proper arrangements is in place for outgoing couriers
• In-charge of boardroom bookings as per requirement
• Arranges for business cards and access cards printing
• Assists the HR Director in arranging, screening and calling candidates for interviews and meetings
• Diary management for HR & Organization Support Director & Group CEO
• Point person in dealings with Manpower agency Consultants in terms of sending presentation assignments, arranging interviews etc
• Acts as Personal Assistant to Group HR Director whenever required
• In-charge of scheduling screened candidates for interviews
• In charge of taking minutes of weekly (MOM) meetings, as required.
• Maintains petty cash balances, reports and replenishment
• Prepares monthly report for Employee deductions i.e. DU phone bills, Salik & Traffic Fines
• Procurement of stationeries, pantry supplies and other office requirements
• Researching and sourcing out suppliers for required office items
• Ensuring appropriate paperwork is completed and maintain log for incoming and outgoing courier parcels
• Ensures adequate supplies of groceries and consumables in pantries
• Assists with bookings of catering/refreshments for external clients, internal meetings and training courses
• In-charge of travel arrangements and hotel bookings
• Arranging enrolments & renewals of health cards for employees
• Coordinates with PRO on visa applications
• Prepares LPO for office and ticket purchases
• Monitors the presence of outsources manpower i.e Security & Office boys
• Perform any other duties as required

Greet visitors and assist guests that come for an appointment. Attends to written and verbal requests and inquiries for routine information, receiving telephone and personal callers and forwards them to the proper employees/ departments. Takes messages and provide them to the concerned employees. Set up and maintains simple files. Enters, updates, and retrieves information stored in files and databases.
In-charge of Boardroom bookings. Schedules and coordinates meetings and
appointments. Maintains offices calendar.
Assist Finance department in releasing of cheques to company suppliers Receive statements for Etisalat and DEWA and prepares them for payment using the DREAM system
Ensure knowledge of staff movements in and out of the organization. Receive and sorts mails for deliveries. Prepares official and personal mails for dispatch.
Receive and sorts incoming couriers for dispatch.
Maintain a logbook for reference. Prepares couriers for daily dispatch. Ensure that reception area is clean and well maintained at all times.
Providing administrative support to company GM's

Establish and maintain profitable relationships with customers on behalf of the company by taking complete responsibility for each customer. Guarantee satisfaction and value for phone customers.
Process credit card application making sure that all customers’
information is properly verified.
Sell products and place customer’s orders in computer system. Provide customers with products and service information Identify, research and resolve customer issues using the system Escalate customer’s queries not immediately resolved
Complete call logs and reports

Acknowledge, greet and assist every customer in a timely and proper manner.
Process customer’s order in a courteous and efficient manner. Take inbound calls for catalog orders from US Mainland for NEWPORT NEWS brand
Present the product and services of Newport News and discuss
the benefits of club membership and ongoing promotion.
Handle customer’s complaints and make sure that customer satisfaction is met at the end of every call.
Handle customers’ queries regarding status of orders, return and exchanges. Make sure that all calls received are logged as good sale.

Directs the activities of 7-10 subordinates involved in managing the shift operations
Responsible for the supervision and coordination of the operations staff
to ensure that all tasks are carried out smoothly and efficiently
Play an active role in customer service and food services
Report directly to Branch Manager