HOSTESS
The Regency Hotel
Total years of experience :5 years, 5 Months
HOSTESS
➢ The Regency Hotel
➢ P.O. Box 1139 Salmiya 22102, State of Kuwait
➢ March 2009 up to present
Duties and Responsibilities:
• Welcome the guest by greeting them in person or in the telephone, answering or referring inquiries.
• Accepts reservations or calls over the telephone and informs service staff of reservations and parties scheduled for the day.
• Looks after the necessary preparations before the start of the operations.
• Maintains and fills logbook / reservation book with the necessary information, and keeps all reservation signs in place.
• Maintains safe and clean reception area, complying with procedures, rules and regulations.
• Maintains continuity among work teams, documenting and communicating actions, irregularities and continuing needs.
• Contributes to team efforts by accomplishing related results as needed.
WAITRESS
➢ Royal Ascot Hotel
➢ P.O. Box 1256 Dubai, United Arab Emirates
➢ September 2006 to September 2008
Duties and Responsibilities: • Looks after the necessary preparations before the start of the operations.
• Takes and serves food and beverage order according to prescribed standard of service.
• Studies the menu and familiarizes them with the outlets specialties as well as out of stock items.
• Pushes the sale of food and beverage items.
• Presents guests check, receives the payment and remits the same to the cashier.
• Performs side duties and other assignments given by his superior.
SKILLS AND COMPETENCIES
➢ Telephone skills
➢ Verbal communications
➢ Computer Literate
➢ Listening
➢ Professionalism
➢ Customer focus
➢ Organization
➢ Handle pressures
➢ Supply management
Professional Training Course ➢ Office Management • International Institute of Computer Science and Administration • December 2009 to February 2010
Tertiary Education ➢ Bachelor of Science in Industrial Education • Major in Food Technology • June 1998 to March 2002
➢ San Mateo National High School • June 1994 to March 1998 • San Mateo National High School in San Mateo Rizal, Philippines