AnnaMariaa Eid

• Gained foundational knowledge in IT basics, hardware, and troubleshooting
• Hands-on experience in desktop assembly and OS installations (Windows/Linux)
• Installed and configured VMware for virtual environments
• Configured Windows Server roles, AD, DNS, DHCP, and Group Policy
• Set up firewalls and practiced networking using IP addressing, subnetting
• Used Cisco Packet Tracer for routing and switching simulations
• Participated in cabinet setup and network cable organization

• Assisted customers with transactions (money transfer, bill payment, and mobile services )
• Verifient client identity and ensured compliance with financial regulation
• Handled cash operations and balanced daily reports
• Resolved customer inquiries with professionalism and speed