AnnaMarie Cerna Palma

Email and Communication Management
Proficient in monitoring and managing multiple email inboxes, ensuring efficient internal and external communication.
Skilled in directing emails to the appropriate departments or individuals, guaranteeing timely resolution and follow-ups.

Quotation and Task Management
Experienced in creating and processing commercial quote requests with accuracy.
Adept at assigning tasks based on workflows and ad hoc requests, ensuring clarity in job details and alignment with client expectations.
Meticulous in maintaining comprehensive records in Aroflo, including purchase orders, job plans, and relevant documentation.

Timesheet and Attendance Management
Efficiently manage and approve end-of-day timesheets for all business units, ensuring operational continuity and accurate payroll processing.
Adjust incomplete timesheets based on schedules to maintain precise timekeeping.

Finance and Payroll Administration
Skilled in maintaining accurate records of invoices, tax payments, and reimbursements.
Proficient in identifying and resolving account discrepancies to ensure financial accuracy.
Responsible for managing payroll processes, company liabilities, and general financial tasks using Xero software.

Check IT invoices for any more telecom notices.
NBN services are complete;
Work in progress and affected services—forward to change management and add to the Change Register
as advisory notices.

CAB: manage the inbox and ensure changes are registered on the change spreadsheet, ready for the CAB
meeting.
Review diaries for clashes. 2 weekly 15-minute diary catch-ups(To ensure on-site vendor
meetings, color code them.)
Weekly -
Ensure that team members complete weekly timesheets.
Invoices are processed.
Fortnightly -
Operations Team meeting agenda, minutes, and actions (tracking improvements)
Monthly -
End-of-month time sheeting: schedule a meeting to review and move data.
CAB agenda, minutes, and actions
CAB monthly statistics
Spend Clarity's visa processing fees.
Review DI Portal Billing details to ensure data is maintained (be aware of any changes that may need to be
checked here in the change meeting and request a list of levers from HR to ensure we manage people
leaving, being disconnected, and being removed from billing).
Adhoc -
Maintain IT DLs.
Schedule regular key supplier account meetings for both executives.

Assist with all internal and external HR-related matters.
Participate in developing organizational guidelines and procedures.
Recommend strategies to motivate employees.
Assist with the recruitment process by identifying candidates, and conducting
reference checks.
Investigate complaints brought forward by employees.
Coordinate employee development plans and performance management.
Perform orientations and update records of new staff.
Manage the organization’s employee database and prepare reports.
Produce and submit reports on general HR activity.
Assist with budget monitoring and payroll updates and payroll distribution.
Keep up to date with the latest HR trends and best practices.

Customer Service Assistant - Medical Account

Manage all aspects of patient intake; data entry, answering the phone, outbound calling,

maintaining referral source information and log, and data input into the system.
Communicating with insurance offices for authorization requests, as well as conducting
insurance verification and eligibility for services/products.
responsible for coordinating, collecting, and imputing all patient information and new
patient set-ups into a customer information system.
Maintaining a working knowledge of current Medicare, Medicaid, insurance
regulations, products, and services offered by the organization.

Executive Personal Virtual Assistant to the CEO and Director.

Communicating with my employer on multiple channels, such as email, video messaging,
instant messaging, and phone calls.
Organizing files, answering emails, arranging meetings and travel plans, and helping to
create presentation materials.
Planned, organize, and execute virtual activities and meetings Managing
logistics.
Manages and maintains calendar and diary.
Handles bookkeeping, executing word processing tasks, researching, and
organizing data.
Maintaining and managing contacts
Creating virtual presentations and documents.
Gathering and organizing data for statistical analysis.

Facilitating human resources processes.
Administering employee health and welfare plans.
Resolving benefits-related problems.
Ensuring the effective utilization of plans related to HR programs and services
Administering health and welfare plans, including enrollments, changes, and terminations.
Answering employee requests and questions.
Assisting with new employee hiring processes.
Reconciling benefits statements.
Maintaining records of personnel-related data in both paper and the database and ensuring all employment requirements are met.
Distribute correspondence to the appropriate person of the team.
Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.
Coordinate training sessions and seminars.
Perform orientations, onboarding and update records with new hires.
Produce and submit reports on general HR activity.
Support other functions as assigned.

Providing a professionally good and satisfying internal clerical and administrative assistance.
•Keeping a record of all letters formally issued to Customers (for Engineering and Commercial Departments).
•Managing internal communication and correspondence.
•Managing the Director’s calendars and diaries, meetings/conferences.
•Fully responsible in arranging business travel arrangements worldwide - for ME Directors, Divisional Directors and all internal staff, particularly the new joiner and leaver.
•Managing office events as required.
•Scheming and distributing the monthly financial budget reports to the Middle East and UK Directors, GM’s and Operational Heads. Accurately kept it up to date.
•Maintaining a track of all the documents related to travel requests.
•Providing an up-to-date worldwide contact list.
•Managing all Reception duties.
•Managing all incoming and outgoing courier requirements and reconcile monthly accounts for Finance department.
•Controlling supplies of stationary consumables to be available in the reception area.
•Acting as a Fire Marshal leader and Certified First Aider.

Supervising the Front Office and staffs in the absence of the FO Manager.
Attending the daily morning briefing with the General Manager and all other Department Managers.
Assisting guests for a quick check-in and out and assures that their stay is comfortable, satisfactory and provides an updated general information as appropriate.
Attending to an immediate guests’ problems and needs.
Certifying a consistent quality services to all hotel guests.
Responsible for carrying out given duties in a helpful and reliable manner.
Ensuring all stationeries and technical equipments are set in a good condition.
Handling all aspects of financial duties such as cashiering, deposits, refunds and currency exchange.
Filing reports from the FO Manager such as Memos, HOD Meetings, Trainings, Contracts, Duty Roster, Salary Sheets, and Monthly Statistics Reports.
Organizing and assigning the weekly Duty Roster and vacation plans.
Scripting the Monthly Minutes of the Meeting. Preparing the Month End Nationality Reports for the UAE Government.
Concocting in setting up the Front Office Training Plans.

Supervising the Front Office and staffs in the absence of the FO Manager.
•Attending the daily morning briefing with the General Manager and all other Department Managers.
•Assisting guests for a quick check-in and out and assures that their stay is comfortable, satisfactory and provides an updated general information as appropriate.
•Attending to an immediate guests’ problems and needs.
•Certifying a consistent quality services to all hotel guests.
•Responsible for carrying out given duties in a helpful and reliable manner.
•Ensuring all stationeries and technical equipments are set in a good condition.
Handling all aspects of financial duties such as cashiering, deposits, refunds and currency exchange.
•Filing reports from the FO Manager such as Memos, HOD Meetings, Trainings, Contracts, Duty Roster, Salary Sheets, and Monthly Statistics Reports.
•Organizing and assigning the weekly Duty Roster and vacation plans.
•Scripting the Monthly Minutes of the Meeting. Preparing the Month End Nationality Reports for the

Assisting and reporting to the General Manager
•Handling and distributing faxes, emails and gate passes.
•Ensuring the GM’s office is kept tidy and clean.
•Recording, tracking and informing the GM’s daily appointments and schedules.

Assisting the guests for a quick check-in and check out and assures that they will have a very comfortable stay.
•Answering the telephone in a proper manner, etiquette and proper manner.
•Addressing guests with their corrective and proper identifications.
•Assisting guests’ inquiries and answers them in a correct and proper manner according to the hotel’s standards.

Organizing the daily appointments of the Area Manager
•Maintaining the proper filing of the Agreements, Contracts, and Site Plans.
•Helping out the Engineers in doing the Procurement Schedules and Agreements with the Contractors and Sub-Contractors.

Providing the guests with a proper hospitality, hygiene and etiquettes to the extent of the guests’ satisfaction and needs.