Reception
Al Jawhary Beauty Salon
Total des années d'expérience :22 years, 8 Mois
• Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to; and schedule appointments for clients with hair stylists.
• Offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
• Answer the telephone and attend to inquiries made over the phone, and also make bookings for clients.
• Be very knowledgeable about various hair care products and give clients useful advice about the products if they seek your opinion.
• Check products in the salon to ensure that they are not out of stock, and inform management of products in shortage in order for them to place orders for more supplies.
• Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten.
• Keep records of client payment/billings for services rendered in the salon, create roster for staff and record commissions for stylists.
• Keep track and monitoring of the employees & staff, records, schedules and services rendered in the salon
• Supervising the cleaning of the salon, and ensuring it is made tidy early enough before work begins for the day, as this will influence client perception of the salon.
• Coordinates daily activities to track location and movement of inventory finished goods via air or sea - ensuring that finished goods are shipped in most timely and efficient manner according to documented process, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, tracking the shipment from pick up thru custom clearance though delivery all the while targeting cost reduction, freight savings service and contractual requirements.
• Provides reports to internal and external customers as required.
• Communicates to management fulfillment status and/or issues including demand/supply planning, logistics management, sales and customer service
• Prepares and updates monthly logistics, schedules to assure deliveries to production locations.
• Works closely with providers to assure efficient and effective execution of defined processes and good transportation.
• Maintain the records on logistics process and related documents and files to ensure transparency
and accountability.
• Maintain a database of goods in movement and deliveries completed.
• Draft all correspondence related to logistics including letters to vendors, insurance claims,
replacement of damage goods as required.
• Raise purchase orders, seek approval and dispatch to freight forwarders as and when required
in connection with logistics management.
• Monitor deliverables under contracts awarded and prepare documentation for authorization of
payments to suppliers.
• Follow up with the Suppliers and Agents to ensure timely and safe delivery of goods and
services procured and take up logistics coordination responsibilities as and when required.
• Prepare reports and monitor administrative and project expenditure as appropriate
• Undertake field missions when required.
• Checking the whole office itself including the manager’s room to be clean and in order.
• Daily checking of emails.
• Picking up mails at the PO BOX.
• Answering the main phone calls and designate to the concern person.
• Assisting walk -in guest or client and designate also to the concern person.
• Doing most of the office errands designated by the company.
• Greeting always person who enters the company premises.
• Completing or filing up the company application form for Dubai Electricity & Water Authority, DU Telecom, Etisalat Telecom, credit applications and other forms that is necessary.
• Preparing the documents and correspondence needed.
• Coordinate meetings and catering the owners, managers and supervisors needs.
• Tidy and maintain the reception area.
• Tabulating and calculating clients in clientele data base.
• Update and maintain the records of the company.
• Giving some assistance to the managers.
• Liase assisting with staff if it’s needed by the owners.
• Daily checking of emails
• Assisting phone calls and designate to the concern person
• Screening phone calls
• Meeting and greeting clients
• Arranging couriers for pick-ups and deliveries
• Keeping the reception area tidy and clean
• Sorting and distributing incoming mails to the concern person or department
• Directs the visitors also to the concern person or department
• Email and written inquiries and requests as per assign
• Files the correspondences, memos, reports and other materials alphabetically, numerically or by prescribed method
• Maintains routine clerical records, logs and complies routine reports
• Operates office equipment
• Hear and settle complaints from the customers or clients
• Developed a reputation for excellent customer service by greeting customers in a friendly and respectful manner, giving them full attention, and taking the time to answer their questions or locating the appropriating personnel to assist them.
• Check emails and pendings of problematic and delivered shipments.
• Assisting phone calls clientele primarily bookings, pick-ups, problematic shipments and delivery for regular and non-regular customers
• Assisting radio called-in for dispatching in field and gateway operations
• Assisting walk in clients or customers inquiries, deliveries or pick-ups
• Assisting air freight and sea freight operations
• Scheduling last call for regular and for non-regular clients pick-up report
• Making daily, weekly and monthly report problematic and delivered shipments
• Handling 250 documents shipments daily with different destinations personal and company for shipper and consignee
• Filing up the airway bill information according to clients, date and destination in ISO standard
• Tracing up delivery and problematic shipments such as wrong address, consignee not in, misrouted, lost shipment
• Solving the problematic shipments in able to reach in each consignor destination
• Encoding incoming and outgoing shipments information such as name, company, address, contact number and description
• Assisting gateway operations for the packing and segregation of incoming and outgoing shipments
• Segregation of outgoing shipments depends on consignee destination primarily US, Dubai, Hong Kong, Singapore, London and Paris
• Tally shipments from gateway operations and customer service encoder
• Scanning shipments to their final destinations
major in Tourism
Bachelor of Science in Hotel and Restaurant Management