BUSINESS OPERATIONS MANAGER
PAKISTAN TELECOM COMPANY LIMITED (PTCL)
مجموع سنوات الخبرة :12 years, 1 أشهر
Managing team of 200+ employees to ensure smooth network and customer operations (both
core and access), while ensuring SLAs and KPIs
• Focused teams on business objectives and tracked progress to ensure project milestones were
completed on time, on budget and with the desired results.
• Successfully completed national transformation project (NTP) of 102 L1/L2 Network Elements
within two months time
• Successfully implement policies and increase the revenue, improve bottom line results of the zone
while also gaining competitive advantage in the market place
• Improve start to end process of providing new L1 & L2 services to customers smoothly
• Responsible for GPON, FTTH network planning and node configurations and BOQ
• Developed weekly, monthly & quarterly executive presentation and reports to facilitate project
evaluation and process improvement
• Implement business operation enhancement procedures
• Ensure compliance with budgets, targets, and deadlines through the implementation of cost-
efficient controls (both CAPEX and OPEX)
Managing entire Core transport network for day-to-day nationwide operations while managing
the team of 25+ employees while achieving 99.9% SLA
• Responsible of tier-2 operations of core long haul & access networks (Optical, L1/L2).
• Planning of new requirements includes both networks and domestic/international customer
circuits planning via submarine cable system that include L1/L2 solutions.
• Provide remote support to customer premises equipment includes both CISCO & JUNIPER
• Projects implementation and service delivery for both network and customer based solutions.
• Maintained security and implemented business continuity and disaster recovery plans.
• Multi-vendor experience that includes Huawei (OSN500, OSN1500, OSN3500, OSN7500,
OSN6800, iManager U2000), Coriant/Nokia Siemens Networks (HiT7300, HiT70xx, TNMS),
Starcom, Makkays, Emerson, Powerone.
• Day to day work with cross-functional teams include Supply Chain for procurements, Finance for
payments & budget planning (CAPEX & OPEX), Sales for new requirements.
• Implement of operation enhancement procedures in department with significant improvement
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