Anne Margaret N Sserwambala

Human Resource & Administration Manager at Xtreme Hygiene Solutions

• Uganda
• My current job since January 2016

People & Performance Management
 Developing Staff Performance Management Systems (Indicators, tools, HR Database, timesheets, Payroll management)
 Instituted employee focus groups, surveys, with supervisors, staff representatives and implemented exit interviews tools to determine the causes of low employee morale, dissatisfaction and high staff turnover.
 Ably manage and mitigate staff grievances
HR Metrics analysis
 Mainstreaming HR plans, processes and policies
 Data collection of staff turnover trends and application of predictive solutions to the problem
Diversity management:
 Ably recognize & respect staff innate differences, talent and unique needs.
 Applied approach of fairness, encouraged interaction, respect and effective communication of core nondiscriminatory values.
 Ably reechoed company diversity strategy and values to staff to achieve company success.
 Policy implementation
 Reinforcing policies through manager training sessions/focus group discussions, with base administrators (supervisors) on value of adherence to policies and procedures,
 Engaging management in policy reviews and with legal advice to mitigate legal risks.
 Instituted issuance of policy handbooks at entry / induction level for easy reference.
Total Employee Experience
 Emphasized company mission statement, encouraging innovation, celebration of achievements & people (staff farewells, birthday lunches).
 Supported staff participation through effective communication, feedback mechanisms, alignment of action to company culture, celebrating achievements which yielded more commitment and productivity.
 Successfully conducted an overdue staff salary survey, encouraged management to adopt low cost team activities.
Compensation, Rewards, Benefits Management
 Supported management on devising policies for bonus and incentive schemes such as: annual staff bonus, overtime, pensions, workman’s compensation, and medical insurance
 Instituted Bulk SMS messaging for sending appreciation messages as a non financial incentive for staff
Orientation & Induction:
 Conducted staff inductions, coached supervisory team on interviewing techniques, use of interview tools, best practices, conducted workshops
 Instituted one-on-one coaching sessions that contributed to sound hiring decisions and staff orientation.
Resource Planning:
 Developed a resource pool system to manage staff deficiencies and recruitment crisis
 Actively involved in workforce planning issues, succession planning, workforce skills plans, employment equity plans and motivation and fair treatment issues