Anna Ndunge Muinde

- Welcoming and greeting guests.
- Directing guests accordingly.
- Scanning barcodes for guests to enter the park.
- Helping guests to put on their protective gears while in the park.
- Documenting and reporting any safety incidences.
- Restocking Rental supplies as well as safety items.
-Ensuring all guests adhere to the covid safety procedures.
- Performing any other task assigned to me by my supervisor.

• Greeting visitor and directing them accordingly.
• Answering/ forwarding telephone calls and responding to emails.
• Answering visitors’ queries and escalating matters to the persons concerned.
• Contacting clerical jobs like printing, photocopying, scanning, bookkeeping and document filling.
• Monitoring and recording petty cash.
• Sorting incoming and outgoing mails.
• Typesetting documents and preparing spread sheets.

• Answering phones and greeting clients warmly.
• Assist in filling duties
• Perform basic bookkeeping duties
• Compile financial records
• Perform stenography and dictation
• Reroute calls to appropriate people
• Answer inquiries about company
• Help organize office activities.
• Operate office machines such as photocopy machine, scanner, mail system and personal computers.
• Perform all other assignments as given to me by my supervisor.

• Providing Team Leadership on various customer service teams assigned to me.
• Receiving calls from existing and prospective customers of the company products.
• Providing relevant information on company products to the customers.
• Answering customers questions and solving customers problems .
• 5.Documenting customers complaints and conducting a follow-up to make sure they are sorted.
• 6.Contacting customers who are to be rewarded by the company loyalty program.

• Made reservations for visitors coming for hiking and camping.
• Research and biodiversity department assignment on human-wildlife conflict which
is the facing the park.
• Conducted assisted patrols with the park with security department to secure the park
from poachers .
• Took visitors around the park for hiking activities as well as tour guiding services.
• Assist the accountant on weekly, monthly and end of financial year reconciliation.

- Taking food orders from customers and delivering as per the order.
-clearing used dishes and cleaning tables.
-Assisting customers with Menu and explaining food selection.
-Preparing restaurant tables with special attention to sanitation and order.
-Answer questions or make recommendations for customers.
-Collaborate with other servers and kitchen/bar staff.
-Deal with complaints or problems with a positive attitude.
-Issue bills and accept payment.