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Anna Ndunge Muinde, Attractions Operations Team leader

Anna Ndunge Muinde

Attractions Operations Team leader·Six Flags Qiddiya city

Saudi Arabia

Bachelor's degree, Travel And Tourism Management

Work experience

Total years of experience: 10 years, 0 months

Attractions Operations Team leader

April 2025 - Present

Six Flags Qiddiya city

Riyadh, Saudi Arabia

April 2025 - Present

Overseeing daily operations and ensuring smooth ride and attraction
operations.
Leading Training and managing operators and hosts.
Monitoring performance and addressing any raising issues.
Coordinating with other departments (e.g., maintenance, safety).
Monitoring crowd levels, weather conditions and adjusting operations
Implementing policies and procedures.
Handling guest concerns or complaints.
Reporting incidents or issues to management.
Ensuring safety protocols are followed.
Company industry:
Amusement & Recreation Facility
Job role:
Hospitality and Tourism

Senior Attractions And Ride Operator.

December 2022 - April 2025

Trocadero theme park, Place Vendome

Doha, Qatar

December 2022 - April 2025

Provide excellent guest/customer service to the guests and ensuring guest satisfaction as well as maintaining the company operations policy. Operating FEC rides in a responsible manner and maintaining safety standards.
Ensuring all minimum and maximum rides requirements are met. Providing information of the rides, prices and the expectations required to the guest.
Collect payments through the RFID machines. Making reservations and booking for the guests using the POS. Providing PPES for the guest to ensure their safety while enjoying their playing. Contacting cross-training for colleagues when needed. Performing any other responsibilities as directed by
the supervisor.
Company industry:
Amusement & Recreation Facility
Job role:
Hospitality and Tourism

Customer Service Representative

June 2022 - December 2022

Doha festival city Leisure park - Snow dunes.

Doha, Qatar

June 2022 - December 2022

- Welcoming and greeting guests.
- Directing guests accordingly.
- Scanning barcodes for guests to enter the park.
- Helping guests to put on their protective gears while in the park.
- Documenting and reporting any safety incidences.
- Restocking Rental supplies as well as safety items.
-Ensuring all guests adhere to the covid safety procedures.
- Performing any other task assigned to me by my supervisor.
Company industry:
Entertainment
Job role:
Hospitality and Tourism

Front Office Receptionist

October 2020 - August 2021

Demajo consultants limited

Nairobi, Kenya

October 2020 - August 2021

• Greeting visitor and directing them accordingly.
• Answering/ forwarding telephone calls and responding to emails.
• Answering visitors’ queries and escalating matters to the persons concerned.
• Contacting clerical jobs like printing, photocopying, scanning, bookkeeping and document filling.
• Monitoring and recording petty cash.
• Sorting incoming and outgoing mails.
• Typesetting documents and preparing spread sheets.
Company industry:
Economics & Financial Consulting
Job role:
Administration

Office Clerk

October 2018 - December 2019

Data soft computers limited

Nairobi, Kenya

October 2018 - December 2019

• Answering phones and greeting clients warmly.
• Assist in filling duties
• Perform basic bookkeeping duties
• Compile financial records
• Perform stenography and dictation
• Reroute calls to appropriate people
• Answer inquiries about company
• Help organize office activities.
• Operate office machines such as photocopy machine, scanner, mail system and personal computers.
• Perform all other assignments as given to me by my supervisor.
Company industry:
Telecommunications
Job role:
Information Technology

Customer Service Executive

February 2017 - September 2018

Onfon media limited

Nairobi, Kenya

February 2017 - September 2018

• Providing Team Leadership on various customer service teams assigned to me.
• Receiving calls from existing and prospective customers of the company products.
• Providing relevant information on company products to the customers.
• Answering customers questions and solving customers problems .
• 5.Documenting customers complaints and conducting a follow-up to make sure they are sorted.
• 6.Contacting customers who are to be rewarded by the company loyalty program.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service/ graduate trainee

April 2015 - December 2016

Kenya wildlife service

Nairobi, Kenya

April 2015 - December 2016

• Made reservations for visitors coming for hiking and camping.
• Research and biodiversity department assignment on human-wildlife conflict which
is the facing the park.
• Conducted assisted patrols with the park with security department to secure the park
from poachers .
• Took visitors around the park for hiking activities as well as tour guiding services.
• Assist the accountant on weekly, monthly and end of financial year reconciliation.
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Internship trainee - Food and beverage service

April 2013 - August 2013

Nairobi Members Club

Nairobi, Kenya

April 2013 - August 2013

- Taking food orders from customers and delivering as per the order.
-clearing used dishes and cleaning tables.
-Assisting customers with Menu and explaining food selection.
-Preparing restaurant tables with special attention to sanitation and order.
-Answer questions or make recommendations for customers.
-Collaborate with other servers and kitchen/bar staff.
-Deal with complaints or problems with a positive attitude.
-Issue bills and accept payment.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Kenyatta university

July 2016

July 2016

Bachelor's degree, Travel And Tourism Management

Kenya

GPA (point): 3.0 out of 4

GPA (point): 3.0 out of 4

Bsc. Tourism management Second class, upper division GPA- 3.0
View attachment

Skills

Communication Systems
Expert
Communication Systems
Expert
problem solving skills
Expert
problem solving skills
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Office Administration
Expert
Office Administration
Expert
Customer Service
Expert
Customer Service
Expert
Minutes
Expert
Minutes
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Office Management
Expert
Office Management
Expert
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Preparation
Expert
Preparation
Expert
Telemarketing
Expert
Telemarketing
Expert
Accounting
Intermediate
Accounting
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Science
Intermediate
Science
Intermediate
Administration
Expert
Administration
Expert
BASIC
Expert
BASIC
Expert
BOOKKEEPING
Expert
BOOKKEEPING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DICTATION
Expert
DICTATION
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
FINANCIAL
Expert
FINANCIAL
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
OFFICE EQUIPMENT
Expert
OFFICE EQUIPMENT
Expert
SCANNERS
Expert
SCANNERS
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Data Entry
Expert
Data Entry
Expert
Receptionist
Expert
Receptionist
Expert
Front Office
Expert
Front Office
Expert
Persuasive Communication
Expert
Persuasive Communication
Expert
Customer Focus
Expert
Customer Focus
Expert
Computer Skills
Expert
Computer Skills
Expert
Field Training
Expert
Field Training
Expert

Languages

English

Expert

French

Expert

Training and Certifications

Certifications
International Ride Operator Certification
Six flags qiddiya
Dec 2025
First Aid and CPR certification
Dr. suleiman
May 2026
Train the Trainer
Six flags Qiddiya
Feb 2026
Training
Morality and integrity
Kenyatta university
Nov 2012
Show credentials

Hobbies and interests

Traveling

Travelled for handball games as a player.. and got awarded certificates and medals