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Anna Ndunge مويندي, Attractions Operations Team leader

Anna Ndunge مويندي

Attractions Operations Team leader·Six Flags Qiddiya city

المملكة العربية السعودية

بكالوريوس, Travel And Tourism Management

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 0 أشهر

Attractions Operations Team leader

أبريل 2025 - حتى الآن

Six Flags Qiddiya city

الرياض، المملكة العربية السعودية

أبريل 2025 - حتى الآن

Overseeing daily operations and ensuring smooth ride and attraction
operations.
Leading Training and managing operators and hosts.
Monitoring performance and addressing any raising issues.
Coordinating with other departments (e.g., maintenance, safety).
Monitoring crowd levels, weather conditions and adjusting operations
Implementing policies and procedures.
Handling guest concerns or complaints.
Reporting incidents or issues to management.
Ensuring safety protocols are followed.
مجال الشركة:
المرافق الترفيهية
الدور الوظيفي:
السياحة والضيافة

Senior Attractions And Ride Operator.

ديسمبر 2022 - أبريل 2025

Trocadero theme park, Place Vendome

الدوحة، قطر

ديسمبر 2022 - أبريل 2025

Provide excellent guest/customer service to the guests and ensuring guest satisfaction as well as maintaining the company operations policy. Operating FEC rides in a responsible manner and maintaining safety standards.
Ensuring all minimum and maximum rides requirements are met. Providing information of the rides, prices and the expectations required to the guest.
Collect payments through the RFID machines. Making reservations and booking for the guests using the POS. Providing PPES for the guest to ensure their safety while enjoying their playing. Contacting cross-training for colleagues when needed. Performing any other responsibilities as directed by
the supervisor.
مجال الشركة:
المرافق الترفيهية
الدور الوظيفي:
السياحة والضيافة

Customer Service Representative

يونيو 2022 - ديسمبر 2022

Doha festival city Leisure park - Snow dunes.

الدوحة، قطر

يونيو 2022 - ديسمبر 2022

- Welcoming and greeting guests.
- Directing guests accordingly.
- Scanning barcodes for guests to enter the park.
- Helping guests to put on their protective gears while in the park.
- Documenting and reporting any safety incidences.
- Restocking Rental supplies as well as safety items.
-Ensuring all guests adhere to the covid safety procedures.
- Performing any other task assigned to me by my supervisor.
مجال الشركة:
الترفيه
الدور الوظيفي:
السياحة والضيافة

Front Office Receptionist

أكتوبر 2020 - أغسطس 2021

Demajo consultants limited

Nairobi، كينيا

أكتوبر 2020 - أغسطس 2021

• Greeting visitor and directing them accordingly.
• Answering/ forwarding telephone calls and responding to emails.
• Answering visitors’ queries and escalating matters to the persons concerned.
• Contacting clerical jobs like printing, photocopying, scanning, bookkeeping and document filling.
• Monitoring and recording petty cash.
• Sorting incoming and outgoing mails.
• Typesetting documents and preparing spread sheets.
مجال الشركة:
الاستشارات المالية والاقتصادية
الدور الوظيفي:
إدارية

Office Clerk

أكتوبر 2018 - ديسمبر 2019

Data soft computers limited

Nairobi، كينيا

أكتوبر 2018 - ديسمبر 2019

• Answering phones and greeting clients warmly.
• Assist in filling duties
• Perform basic bookkeeping duties
• Compile financial records
• Perform stenography and dictation
• Reroute calls to appropriate people
• Answer inquiries about company
• Help organize office activities.
• Operate office machines such as photocopy machine, scanner, mail system and personal computers.
• Perform all other assignments as given to me by my supervisor.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Customer Service Executive

فبراير 2017 - سبتمبر 2018

Onfon media limited

Nairobi، كينيا

فبراير 2017 - سبتمبر 2018

• Providing Team Leadership on various customer service teams assigned to me.
• Receiving calls from existing and prospective customers of the company products.
• Providing relevant information on company products to the customers.
• Answering customers questions and solving customers problems .
• 5.Documenting customers complaints and conducting a follow-up to make sure they are sorted.
• 6.Contacting customers who are to be rewarded by the company loyalty program.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer service/ graduate trainee

أبريل 2015 - ديسمبر 2016

Kenya wildlife service

Nairobi، كينيا

أبريل 2015 - ديسمبر 2016

• Made reservations for visitors coming for hiking and camping.
• Research and biodiversity department assignment on human-wildlife conflict which
is the facing the park.
• Conducted assisted patrols with the park with security department to secure the park
from poachers .
• Took visitors around the park for hiking activities as well as tour guiding services.
• Assist the accountant on weekly, monthly and end of financial year reconciliation.
مجال الشركة:
السياحة والمتاحف والمرافق الثقافية
الدور الوظيفي:
السياحة والضيافة

Internship trainee - Food and beverage service

أبريل 2013 - أغسطس 2013

Nairobi Members Club

Nairobi، كينيا

أبريل 2013 - أغسطس 2013

- Taking food orders from customers and delivering as per the order.
-clearing used dishes and cleaning tables.
-Assisting customers with Menu and explaining food selection.
-Preparing restaurant tables with special attention to sanitation and order.
-Answer questions or make recommendations for customers.
-Collaborate with other servers and kitchen/bar staff.
-Deal with complaints or problems with a positive attitude.
-Issue bills and accept payment.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Kenyatta university

يوليو 2016

يوليو 2016

بكالوريوس، Travel And Tourism Management

كينيا

المعدل التراكمي (نقاط): 3.0 من 4

المعدل التراكمي (نقاط): 3.0 من 4

Bsc. Tourism management Second class, upper division GPA- 3.0
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اللغات

الانجليزية

متمرّس

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
International Ride Operator Certification
Six flags qiddiya
Dec 2025
First Aid and CPR certification
Dr. suleiman
May 2026
Train the Trainer
Six flags Qiddiya
Feb 2026
التدريب
Morality and integrity
Kenyatta university
Nov 2012
عرض الشهادات

الهوايات والاهتمامات

Traveling

Travelled for handball games as a player.. and got awarded certificates and medals