Anne Pauline Borbon

Engage with customers across multiple communication channels,
ensuring that every interaction reflects clarity, consistency, and up-to-
date knowledge of the products and services. Ability to actively listen,
think critically, and communicate effectively to make customers feel
valued and supported at all times.

Providing attentive service to guest, guide families and
unaccompanied minors through phone call. Arrange support for
travelers who need extra assistance to help creating a smooth and
hassle free journey. Resolving customer complaints politely.
Verifying travel documents and tickets.

Responding to the customer queries regarding all type of
technical issues in a timely, friendly and professional manner
Diagnosing software and hardware faults. Resolve minor network
issues Accountable for providing technical assistance to customers
that are experiencing issues with products and services. Coordinate
meetings and scheduling appointments.

AUGUST 2022 - FEBRUARY 2023
Responding to customer inquiries with a friendly and helpful
attitude. Resolving customer issues efficiently and effectively.
Creates and updates customer profile records Interacting with
customer to provide excellent customer service as well as handling
and resolving complaints.