Customer Service Representative
ALORICA PHILIPPINES, INC
Total years of experience :1 years, 5 Months
Obtains client information by answering telephone calls; interviewing clients; verifying
information.
* Determines eligibility by comparing client information to requirements.
* Establishes policies by entering client information; confirming pricing.
* Informs clients by explaining procedures; answering questions; providing information.
* Maintains communication equipment by reporting problems.
* Maintains and improves quality results by adhering to standards and guidelines; recommending
improved procedures.
* Updates job knowledge by studying new product descriptions; participating in educational
opportunities.
* Accomplishes sales and organization mission by completing related results as needed.
Answer telephones and direct the caller to appropriate associate; transfer caller to voice mailbox
when associate is unavailable; takes and retrieves messages
* Provide callers with information such as company address, directions to company, fax numbers,
company website and other related information
* Greets and directs visitors to the company; manages reception area to maintain a professional
image
* Receive, sort and forward incoming mail
* Coordinates the pick-up and delivery of all mail services (FedEx, UPS, etc.)
* Serve as point person for organizing all large mailings
* Assist in the ordering, receiving, stocking and distribution of office supplies
* Coordinate the repairs and maintenance of office equipment, including copier, fax machines,
computers, printers, etc.
* Manage conference room reservations and organize all aspects for meetings
* Type correspondence and reports; edit and update various spreadsheets
* Maintain confidential records and files
* Perform other related duties as required
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