Hospitality Department Head
Al Seer Marine Company
مجموع سنوات الخبرة :10 years, 11 أشهر
Al Seer Marine Company
Hospitality Department Head
April 2006 - present
• Answered telephone calls when I was I assigned to relieved the Receptionist or if he/she is busy doing other office works.
• Supervise boat interior maintenance and guest's boat trip or schedule.
• Provide guidance and direction to direct report, including setting performance standards and monitoring performance.
• Support the boat division thought the provision and maintenance for the guest kits and driver kit for all Al Seer boats.
• Recognize and record issues needing attention and report to the relevant engineer, and supervisors
• Delegation of tasks to Head of Housekeeping, First Stewardess and Second Stewardess.
• Provide service support for the main office which includes orientation for the newly hired boat crew, ordering and stock control of staff uniform and catering for the guest.
• Purchasing of things needed for the interior as well to set up interior of the new boat.
• Co- coordinating direct reports to ensure the fast and efficient functioning of the Hospitality department
• Coordinate with HR to ensure efficient running of induction process.
• Events coordinator for the staff party in the company
• Maintain inventory and ordering of food, drinks and housekeeping supplies in Boat department.
M/Y MAHA 25m, Catamaran Motor Yacht, with an immense interior and
Al Seer Marine Company exterior deck space. Operated with permanent crew of 4, which
Stewardess / Housekeeping includes only 1 stewardess. Which my duties and responsibities
March 11, 2004 - 2006 includes:
• Responsible for overall cleanliness of the interior in which includes the guest's and crew accommodation while the yacht is on standby or on operation and always keep the yacht ready for the guest use
• Inventory and ordering of provisions and cleaning products onboard.
• Checking and monitoring of interior equipments.
• Make bed, and make sure that the Guest's areas are presentable at all times
• Responsible for securing the yacht interior when is underway fishing (before, during fishing and after)
• Taking care for the preparation of the food and snack for the guest, as well for the crew onboard.
• Monitor onboard medical supplies, such as checking of expirations and stock onboard
• Inventory of linen supplies and toiletries
Robinson's Movie World
Manila and Novaliches Philippines
Sales Clerk / Cashier
June 2001 - July 2002
• Work as a sales lady
• Maintaining a high level of customer satisfaction
• Responsible for overall cleanliness and presentation of the store
• Monitoring and ordering of stock.
• Provide excellent service to all moviegoers.
SM Movie World
North Edsa Philippines
Usherette /Porters
August 2000 - February2001
• As an Usherette assist all moviegoers while entering inside the theatre,
• Locate seats for patrons by referring to their ticket stubs
• Light the way of patrons in darker theaters with flashlights
• Assist children in finding their parents, in the case were lost
• Help patrons to find lost articles
• Provide screening time and the flow of sales of the movie.
• Report any delayed of showing of the movie to the projectionist.
• Check the Safety of the moviegoer before and after the movie screening
• Inspections and implement the company rules inside the theatre for customer safety.
Shoe Mart Department Store
North Edsa Philippines
Counter Checker
March 1999 - August 1999
• Check items to ensure that the price of the item is correct according to the purchase receipt before handling over to the customer's hand,
• Provide summary report of transactions that was paid thru cards or Gift Check
• Provide fast service to the customer and treating the customers with the best customers' service practices.
• Responsible for assisting the Cashier and Checking Manager on the day- to day operation of the department/section.
Tim Horton's Coffee and Donut Shop
White Rd Ontario Canada
Full time Service Crew / Cashier
July 1997 - September1997
• Ensure the cleanliness of the store before and after operation.
• Provide fast service and friendly to the customer
• Serve customer at counters or dining tables
• Monitor stock displays such as sandwich bar, fridges
• Always provide customer satisfaction thru "ALWAYS FRESH themes of the company"
• Responsible for taking orders and request from customers
• Responsible in cleaning up assigned areas of the store during opening and closing time.
• Responsible for treating the customers with the best customer service practices.
• National College of Business and Arts AB Political Science (undergraduate) Fairview Quezon City Philippines
• Lagro High School Secondary Education Lagro Novaliches Quezon City Philippines Year Graduated - 1991-1995