Administrator
Choice International Consultants
Total years of experience :19 years, 3 Months
Operations Management -Cochin Br
Training and Development wing-Setup and operations
IELTS training
Soft Skills Management trainer
Operations Managment for visas and overseas education
Insurance coordination
• Assistant Office manager reporting to Chairman, Board and Senior Management.
• UAE Office administration - Database, Audit, Expense/ Budget sheet, HR & PR.
• Conferences, Client and Board meetings, memo, minutes, confidential reporting, presentations, etc.
• Travel - visas, tickets, insurance, hotel & itinerary and international reservations of all kinds.
• Research, advertisements, recruitment, relocation and induction assistance.
• Labor relations, Govt. Licensing, Office & Staff Insurance, Employee relations, performance reviews, Employee Benefits, Grievances, Payroll and attendance reports, Liability coverage.
• Supervision of office staff, housekeeping and AMC (Annual Maintenance Contract) office equipments.
• Company Policy manuals and improvisation of procedures
• Statistical analysis & graphic report presentation
• UAE Office administration - Database, Audit, Expense/ Budget sheet, HR & PR.
• Conferences, Client and Board meetings, memo, minutes, confidential reporting, presentations, etc.
• Travel - visas, tickets, insurance, hotel & itinerary and international reservations of all kinds.
• Research, advertisements, recruitment, relocation and induction assistance.
• UAE Labor law complience, DED, Central Bank, Govt. Licensing, Office & Staff Insurance, Employee relations, performance reviews, Employee Benefits, Grievances, Payroll and attendance reports, Liability coverage.
• Supervision of office staff, housekeeping and AMC (Annual Maintenance Contract) office equipments.
• Company Policy manuals and improvisation of procedures
• Reporting: Hospital Director and Patient Service Manager.
• Audit prep and coordination for various departments.
• Managing and maintaining a secure Hospital environment.
• Ensuring the Hospital's quality standards: appearance, levels of maintenance, cleanliness, staff discipline, patient satisfaction, etc.
• Manage all emergency situations and coordinate action plan appropriately to settle the matter (HAAD, Police department, Preventive medicine, other hospitals).
• Managing Admission Office issues- Billing, Insurance, Private patients, VIP rooms, etc.
• Monitoring internal and external satisfaction indicators for Patient service performance and excellence.
• Collaborates with Nursing Supervisors for bed control - admissions, discharges and transfers; to facilitate effective and efficient utilization of available resources.
• Ensures all KPIs are met.
• Executive administration (Chairman, CEO, CFO, HR manager, Marketing Director & Group Managers)
• Research, advertisements, recruitment, relocation and induction assistance.
• Labor relations, Govt. Licensing, Office & Staff Insurance, Employee relations, performance reviews, Employee Benefits, Grievances, Payroll and attendance reports, Liability coverage.
• Supervision of office staff, housekeeping and AMC (Annual Maintenance Contract) office equipments.
• Company Policy manuals and improvisation of procedures
• Statistical analysis & graphic report presentation e.g: Patient Flow, Inter Unit Referral, Incident Reports, Training Budget Utilization, Dashboard Statistics - HR, Sales, LPOs, etc. .
• Conferences, Client and Board meetings, memo, minutes, confidential reporting, presentations, etc.
• Travel - visas, tickets, insurance, hotel & itinerary and international reservations of all kinds
• Supervisor - Help Desk: Collections and Back-Office operations.
• Team manager: Service Quality highlighting, incident resolution and cross product awareness.
• Secure delinquent accounts for cards & loans in the case or resignation / termination/ settlement.
• Training and course material for Compliance & Risk Management Unit.
• Settlement Tracker initiated for credit card settlements and MIS.
• Reviewing financial documents - filing and releasing of cases filed in UAE.
• Plan, develop and implement PR and Business related events with the Head of PR, Events and Communications.
• Supplier database.
• Generated ideas, on-site inspections and logistical implementations.
• Briefing and liaising with suppliers for production and delivery of event collateral (LPO, quotes, payment negotiations, etc).
• Events like :
Product launches - RBS Williams Ltd Edition Platinum Card, Diabetic Health Checks, etc.
Conferences - Global Markets Middle East Planning Day for Scotland, ME Banking Sales Conference-Global, Business Breakfast Conferences, Cardiac Meet, etc
Townhall Meetings - with the CEO
Client/ Business Hospitality - Rugby 7’s, Race Nights at Nad Al Sheba, Ramadan nights, etc.
Cultural Events - Burns Supper Night, St. Andrew’s Ball, DUCTAC events, etc.
Career Fairs - Najah Career Fair
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courses: Certificate BLS Healthcare American Heart Association 2012