TEAM LEADER
JUMEIRAH ZABEEL SARAY HOTEL & RESORTS
Total years of experience :14 years, 2 Months
Leading rooms reservations team on a day to day basis managing a team of 07
•Train newly recruited reservation staff in taking reservations, telephone etiquettes and reservation module on hotel software and processing emails.
•Hands on software and CRM solutions like Opera, Synaxis and Digital Alchemy.
•Expert user of Adaco for managing internal office supplies.
•Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
•Track all reservations picked up from all On-line channels like hotel website, booking.com, Expedia, other third party
•Keep records of room availability, rates, daily reservation pickup, rooms on book, cancellations, no-show, etc.
•Process Visa applications
•Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems
•Manage reservations systems to ensure accurate handling and monitoring of phone calls.
•Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
•Manage all aspects of reservation department in the absence of reservation manager.
•Administer staff productivity and assist in achieving departmental goals
•Handling administration affairs of Reservation departments including but not limited to arranging internal supplies, staff rosters, cleanliness and other matters.
Leading and managing Spa reception & reservations team of 12 on a day to day basis
•Maximize spa revenue by applying yield management
•Responsible for supervising entire SPA operations including but not limited to incoming calls, providing information for spa services’ offering, reservation and appointments, greeting and welcoming incoming customers, recommending products and services for maximising spa experience and convincing for future re-visits.
•Check & assist with the setup of daily operations of the Spa Reception according to Talise Ottoman Spa standards
•Provide on the job training to staff.
•Provide the highest level of professional service with attention to detail and in a prompt timely manner.
•Develop and maintain appropriate relationship with the spa guest to create a personalized and attentive service.
•Advise guests of spa service programs, treatments and products available at the spa.
•Carry out Shift Duty Manager responsibilities as scheduled
•Prepare monthly and weekly duty roster
•Update Gantner for colleagues attendance and leaves approvals
•Maintain an up-to-date stock inventory records and to participate in the stock take every month.
•Managing Spa reservation department with keeping records of number of abundant and answered calls per day
•Carry out any other reasonable duties and responsibilities as assigned.
Visit potential customer for establishing new business
•Provide customers with business plans
•Negotiate the terms of an agreement and close sales
•Gather market and customer information and provide feedback on buying trends
•Represent L’Oreal at trade exhibitions, events and demonstrations
•Identify new markets and business opportunities
•Record sales and send copies to the sales office
•Review sales performance
•Achieve sales targets
•Negotiating contracts
•other duties and responsibilities as assigned