Customer Support Exec.
THRIFTY Car Rental
Total years of experience :25 years, 4 Months
Answering customer queries on phone or for walk-in clients
Co-ordinate with PR Dept. for the latest Govt. policies pertaining to Hiring Vehicles and Traffic Fines.
Co-ordinate with Fleet Controller for availability of vehicles on demand
Handling client complaints on phone and of walk-in customers
Charging the clients on a monthly basis
Preparing invoices, receipts and A/c statements as per client requisition.
Co ordinate with A/c Dept. for issuing credit notes in case of necessity.
Providing proper solution to client complaints by coordinating with all the departments.
Training new joiners and assisting the customer care manager.
English Teacher - Grades 4, 5, and 6(Followed Buzzword text for all three classes)
Class Teacher for Grade 4.
Prepared the micro plan and list of activities for all the terms
Prepared Rubrics for all the topics evaluated for grade 4 and 5.
Prepared notes for grades 4 and 5(both Literature and Grammar).
Prepared worksheets for grade 4 and 5.
Prepared Revision schedules and revision worksheets
Prepared performance analysis after exams for each child in all the classes taught.
Prepared exam paper for grades 4 and 5 along with the rubrics and blueprint.
Maintained student’s record on the Computer.
Prepared Power point presentations as recaps on various topics taught.
Computer class for Grades 3-5.
Computer class for Kindergarten Section.
Homeroom Teacher for Kindergarten section.
Prepared Worksheets
Prepared question paper
Class teacher for Grade 3.
Prepared syllabus and notes of Computer Science for Grade 1 to 7
Prepared Worksheets on weekly basis for both Science and Computer Science
Prepared Exam question paper, review worksheets.
Handling call center.
Maintenance of various sales and complaint reports
Assisted Accounts Department for generating bills
Co-ordinated with the head office on behalf of sales officers
Taking care of Helpdesk.
Coordinate with the service engineers and customers.
Coordinate with Branch Office on serious customer problems.
Prepare and submit various reports to Management on weekly and monthly basis.
Draft official letters for the Service Centre Manager and the Branch Manager.
Counseling for various types of clients including students and job seekers.
Kept the attendance record of each student
Took classes in the absence of instructor.
Arranged for open houses, seminars, guest lecturers etc.