Guest experience ambassador
Emirates Palace
Total years of experience :2 years, 5 Months
Enhanced guest satisfaction by promptly addressing concerns and
providing personalized solutions.
Contributed to positive guest feedback by maintaining a welcoming
and organized front desk area.
Streamlined check-in and check-out processes for increased efficiency
and guest convenience.
Collaborated with housekeeping staff to ensure timely room
availability for early arrivals.
Contributed to hotel revenue growth by promoting available services
and amenities to guests during interactions.
Proactively communicated with guests throughout their stay, ensuring
expectations were met or exceeded at all times.
Managed incoming phone calls professionally, directing callers
appropriately or handling inquiries as necessary without disruption to
other tasks at hand.
Greeted visitors and customers upon arrival, offered assistance, and
answered questions to build rapport and retention.
Answered hotel phones with professionalism and directed calls appropriately.
Assisted guests with luggage and provided directions to rooms to
enhance customer service.
Handling a large amount of emails, inbound and outbound calls. Maintained a high level of professionalism when interacting with customers, ensuring positive experiences. Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers. Utilized strong problem-solving skills to quickly identify and address customer issues.
Casual position to gain more experience Dealt with customer enquiries Promote and sales. Increased sales by building strong customer relationships and providing excellent service. Met and exceeded sales targets consistently, contributing to overall team success.