Anna Rochelle Volante

Manage and grow a portfolio of key client accounts, including government and semi-government entities such as DGE, DOH, ECA, DCD, and Abu Dhabi Police, serving as the primary point of contact for all account-related matters.
Lead end-to-end workforce solutions by coordinating client requirements, service agreements, recruitment activities, and ongoing operational support to ensure high-quality service delivery and client satisfaction.
Supervise, mentor, and guide recruitment teams, assigning responsibilities, monitoring KPIs, and driving performance to meet hiring and business objectives.
Develop and implement effective sourcing strategies across job boards (NaukriGulf, Bayt, LinkedIn Recruiter), social media, referrals, and candidate networks to maintain strong talent pipelines and support current and future staffing needs.
Conduct UAE market salary benchmarking and provide salary analysis based on client requirements.
Creating and refining job descriptions to define roles, responsibilities, qualifications, and hiring requirements

Managed recruitment for site and office roles, including engineers, laborers, and administrative staff, and processed monthly payroll.
Prepared HR documents in compliance with UAE labor law and monitored employee visa and document renewals.
Prepared LPOs, assisted with BOQs, and maintained accurate internal records.

Conducted outbound sales calls, including upselling, cross-selling, customer follow-ups, and complaint resolution.
Consistently exceeded KPIs for sales, call volume, appointments, and customer satisfaction.

Maintained office files, records, and supplies, and prepared accurate daily customer records to support field collection operations.