Anoop manayil moideen

 Lead, by example, a team of Station Agents and Security staff to deliver a safe, reliable, world class and customer focused station services
 Responsible in taking specific outcome of customer satisfaction surveys and audits to their stations and implements corrective actions to ensure that station operations are all committed to keeping the benchmark always high
 Provide assistance to the training department to deliver training courses
 Conduct Competency Management System (CMS) assessments
 Identify the training needs of the station operations staff
 Verify the overall station operation department staff’s technical competency and identify the gaps
 Establish station operation training framework and plan for station staff
 Design and deliver specific station operation training to members of staff including regular station duties, frontline customer services, control of passenger movement within the station premises, station safety rules and regulations, image and grooming, emergency work procedures etc.
 Source, coordinate and arrange members of staff to attend specialist skill training courses for their specific jobs
 Deliver public announcements and ensure all train and station information is correct, clear and up to date


 Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations
 Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premise
 Carry out controlled/uncontrolled/emergency evacuation of passengers
 Deliver essential messages to passenger via audio or visual means in a timely and proactive manner to avoid confusion, frustration and anger
 Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of emergency
 Provide ticket sales, train services information and respond to passenger enquiries
 Distribute publicity materials and handle lost property
 Assist passengers with special needs
 Dealing with cash management
 Meet and greet customers and provide a high level of customer service
 Perform shift and emergency duties when required
 Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety
 Conducts Performance Review on the Station Masters within the assigned stations
 Perform and carry out other duties as instructed / directed by the Assistant Station Manager, Station Manager and Operations Director
 Technical, Financial and People Accountabilities

 Monitor the Station, Equipment's, Passengers, trains.
 Ensure the safety of all and maintain a ZERO HARM.
 Respond to fire alarm and system failure and coordinate accordingly.
 Deal with Engineering team and contactors for the faults and Inspections.
 Follow Instructions in case of emergency and failures.
 Maintain ISO9001 certification in Dubai metro
 Proper filing of documents and help the internal auditor
 Give proper solutions for the problems faced by the customers.
 Report and monitor for any Security threat.
 HSQE (Minimize the impact to our environment).
 Deal with the Revenue and the Revenue reports

 Maintain, update and administer information on electronic and hard copy procurement supplier files.
 Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals.
 Establish and negotiate contract terms and conditions, and maintain supplier relationships
 Prepare and maintain purchasing records, reports and price lists in ERP.
 Work with internal and external stakeholders to determine Document procurement needs, quality, and delivery requirements
 Assist in the development of specifications for equipment, materials, and services to be purchased
 Administer contract performance, including delivery, receipt, warranty, damages and insurance.
 Reconcile or resolve value discrepancies.
 Comply with and maintain knowledge of applicable rules, legislation, regulations, standards, and best practices.
 Address staffing resource needs and supervise purchasing clerks.
 Develop and maintain constructive and cooperative working relationships with colleagues and management.