Anoop Swarnakumar

Administration & Facilities Management
• Oversaw multi-site facilities operations for 1, 200+ employees, sustaining 99% service uptime through proactive maintenance and rapid incident resolution.
• Led full infrastructure buildout of a 5.5-acre, 15, 000 sq.m commercial warehouse at RAKEZ - delivered on time and fully compliant.
• Implemented CAFM/CMMS platforms for work orders, asset tracking, and preventive maintenance - cut resolution time by 25%.
• Directed MEP service delivery and AMC/PMC governance, sustaining 95-99% asset availability; monitored space utilization and infrastructure across all locations.
• Administered fleet (6 GPS-tracked vehicles), an 8-bus employee transport program for 1, 200+ staff, India transport via Routmatic, and airport transfer scheduling for staff on short-term travel.
• Managed staff accommodation and employee welfare for 350-400+ employees across 70+ residential units and corporate housing.
Vendor & Contract Management
• Managed full contract lifecycle across 20+ vendor agreements spanning construction, MEP, fit-out, security, housekeeping, catering, accommodation tenancy, AMC/PMC, and fleet operations.
• Led ISO 9001:2015 & ISO 27001:2013 audit readiness as TÜV Rheinland-certified Internal Auditor - zero major non-conformities.
• Ensured UAE statutory compliance including Civil Defence approvals, CCTV inspections & certifications, RAKEZ coordination, RAKEZ Customs & PRO processes, and facility NOCs.
• Developed and maintained SOPs, strengthening audit readiness and operational governance.
Guest Management
• Coordinated 10-15 VIP visits per month and private engagements for Directors/CEO, managing hospitality, logistics, travel desk coordination, and executive reception protocol.
• Served as the primary point of contact for visiting executives, senior stakeholders, and delegations, ensuring seamless front-of-house experience.
• Planned and executed corporate events end-to-end, including monthly town halls for 1, 200+ employees and quarterly recognition ceremonies.
Budget & Cost Control
• Owned the annual Facilities & Administration operating budget of AED 10M (UAE & India), delivering ~10% cost savings through strategic vendor negotiation and spend optimization.
• Owned a dedicated AED 20M UAE Infrastructure budget - separate from the Administration budget - managing full spend tracking, Budget vs. Actuals reporting, and cost center allocation.
Service Delivery & Continuous Improvement
• Supervised housekeeping, security, and reception teams across all sites; managed emergency response and business continuity protocols.
• Led and mentored an 8-member Administration & Facilities team through KPI management and capability development.
• Drove continuous improvement initiatives that strengthened SOPs and operational efficiency, contributing to 20-30% efficiency gains.
HR Coordination
• Supported HR operations including employee attendance tracking, onboarding coordination, new-joiner induction logistics, and recruitment drive coordination with initial candidate screening.

• Managed end-to-end office administration and facilities operations for 100+ employees, combining day-to-day building
management with vendor and asset administration.
• Maintained audit-ready compliance documentation; supported internal and external audits with zero findings across both audit
cycles during tenure.
• Streamlined vendor onboarding and requisition workflows, cutting average turnaround time by ~30% and establishing a structured
supplier evaluation process adopted as standard practice.

• Managed 50+ weekly service requests via CMMS helpdesk, consistently meeting SLA targets through disciplined work order
prioritization and follow-through.
• Introduced a first-response classification system that reduced mis-routing and repeat follow-ups by over 20%, improving overall SLA
compliance.