OpenText Administrator
Mannai Corporation
Total years of experience :9 years, 9 Months
Worked as an OpenText ECM Administrator with responsibility of end-to-end implementation of Content server 10 and Content server 10.5 and its complete modules in windows environment with both MS SQL and Oracle database.
Installation and configuration of all CS optional components like OTDS, Archive Server, Tempo box, Appworks gateway, etc.
Lead the day-to-day technical operation of the CS-10\10.5 environments.
Good knowledge in Installation, configuration and troubleshooting of Content Server Modules.
Administer Content Server searches and management of indexes.
Migrations from legacy environments to latest version. Have performed CS 10.5 to CS 16 upgrade plus data migration.
Provides Authorization and Role as per requirements.
Client administration including client copy/export/import/delete
Performed Database restoration
Scheduling database backups using utility for online, offline & archive log backups using BR* Tools
Experience in applying Support Packages SPAM/SAINT, Upgrade of kernel patches and applying add-ons
Creating stack and updating support packs using SUM tool
Transport setup and management
Installation of SAP R/3 ECC6.0 with Linux Server and database as Oracle.
Sending "Managed System" data to SLD
Installation of SMD agent in "Managed System"
Managed System Configuration
Assign Diagnostic Agent
Configure EWA setup for "Managed System"
Setup System Monitoring
Daily Monitoring of system and responsible for smooth running of the systems.
Provide front line support and incident management including application support for Emptoris Contract Management (ECM) Application. To determine the correct behavior of the Contract Management Application and report to second level support any bugs in the way the software application works.
Providing support to clients over call and emails and working on the cases logged by client depending on the priority of the case.
Creating reports using web based reporting tools of Business Objects using Java Report Panel, HTML Panel, and Interactive Editing.
Deployment and configuration of Business Objects on Windows servers.
Business Objects administration for rights, permissions of users, and other administrative settings in Central Management Console.
Creating different types of users in Central Management Console and assigning various rights to them.
Scheduling of reports.
User Maintenance involving creation/deletion, locking/unlocking, password maintenance.
SAP Data backup/restoration from SAP and DB level.
Time based and event based scheduling of background jobs and monitoring them
Profile maintenance through PFCG
Transport setup and management
Download and applying support patches and SAP notes
Experienced in Oracle and SQL database administration.
Experience in applying Support Packages SPAM/SAINT, Upgrade of kernel patches and applying add-ons
I provided primary level technical support through E-mail to customers across the world for HP products. Software tools used for the purpose include Kana, ADT and KRS.