Ansa BIJU

Conduct end-to-end validation and verification of customer KYC documentation, including passports, national IDs, salary certificates, proof of address, TIN documents, and other supporting records.
Review customer information to ensure compliance with KYC/AML regulations, internal policies, and regulatory requirements.
Perform document authentication through manual review and system-based validation tools, including OCR-assisted verification.
Identify discrepancies, missing information, and non-compliant documentation, and coordinate with relevant stakeholders for resolution.
Support customer onboarding and periodic KYC review processes by ensuring complete and accurate documentation.
Maintain audit-ready records and ensure proper filing and retention of customer documents.
Monitor and update case trackers, validation logs, and operational reports using Microsoft Excel and internal systems.
Prepare compliance-related reports and validation summaries for management and operational review.
Ensure confidentiality and secure handling of sensitive customer information in accordance with data protection policies.
Collaborate with compliance, operations, customer service, and other internal teams to improve process efficiency and documentation quality.
Assist with internal audits, compliance reviews, and regulatory inspections by providing accurate records and supporting documentation.
Contribute to process improvement initiatives aimed at enhancing operational efficiency, accuracy, and customer experience.
Key Skills
KYC | AML Compliance | Customer Due Diligence (CDD) | Customer Onboarding | Document Verification | Compliance Review | Data Validation | Audit Support | Regulatory Compliance | Banking Operations | Microsoft Excel | Record Management | Stakeholder Coordination | Risk Awareness | Attention to Detail | Reporting & Documentation.

Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers with banking products and services.
Managed account opening processes, ensuring accurate documentation and compliance with KYC/AML regulations and internal banking policies.
Processed daily banking transactions including deposits, withdrawals, fund transfers, cheque clearing, and account maintenance activities.
Verified customer information and documentation to ensure accuracy, regulatory compliance, and smooth operational workflows.
Maintained accurate records of customer transactions, account activities, and branch documentation.
Performed cash handling, balancing, and reconciliation activities while ensuring adherence to internal controls and operational procedures.
Assisted customers in adopting digital banking services and provided guidance on banking products, loans, deposits, and insurance solutions.
Generated daily, weekly, and monthly reports to support branch operations, compliance requirements, and management review.
Collaborated with internal departments to resolve customer issues and ensure timely service delivery.

Managed end-to-end recruitment activities including candidate sourcing, screening, shortlisting, interview scheduling, and onboarding coordination.
Conducted initial candidate assessments and evaluated profiles based on job requirements, skills, qualifications, and organizational fit.
Coordinated with hiring managers and candidates throughout the recruitment process to ensure timely hiring and a positive candidate experience.
Maintained recruitment databases, applicant records, employee files, and HR documentation with accuracy and confidentiality.
Assisted in employee onboarding, induction programs, joining formalities, and documentation verification.
Prepared HR reports, attendance records, leave management records, and payroll support documentation.
Managed office administration functions including scheduling meetings, maintaining correspondence, handling inquiries, and record management.
Coordinated with educational institutions, clients, vendors, and external stakeholders regarding placement and administrative activities.
Supported employee engagement initiatives, internal communications, and HR operational activities.
Ensured proper maintenance of company records, administrative documentation, and compliance with organizational procedures.
Assisted management in daily operational activities and contributed to process improvements that enhanced workplace efficiency.
Key Skills
Recruitment & Talent Acquisition | Candidate Sourcing | Screening & Shortlisting | Interview Coordination | Employee Onboarding | HR Operations | Personnel Administration | Employee Records Management | Payroll Support | Office Administration | Vendor Coordination | Documentation Management | Stakeholder Communication | Microsoft Office | Time Management | Organizational Skills | Confidential Data Handling.