Team Leader Data center operations (Alibaba Cloud)
Alibaba cloud
Total years of experience :11 years, 9 Months
Leading Team members for a smooth DC
operation.
• Troubleshooting of Computing and Networking
Devices.
• Troubleshooting of DC equipment.
• Attending meetings with higher officials to discuss
the change request and plans.
• Creating weekly and Monthly operations reports.
• Creating SOP for the smooth operation.
• Managing Network Operation and Support Team
of around 70 in strength
• Periodic meeting with customers to introduce
new system technologies and presenting network
efficiency
• Meeting with Higher officials to point out issues in
NOC and presenting solutions to solve effectively.
• Meeting with team members to listen their
problems and encourage them to handle tough
situation
• Coordinating with customers to improve data
delivery speed and quality
• Coordinating with vendors to solve both
hardware and software issues
• Design of Datacenter and lead Datacenter
Maintenance Team
• Design of Digital communication system and lead
implementation team
• Leading Installation of HUB Antenna and it's
Antenna Drive system
Leading Maintenance of Antenna tracking
system
• Learned new skills and applied to daily tasks to
improve efficiency and productivity.
• Developed team communications and
information for meetings.
• Conducted research, gathered information from
multiple sources and presented results.
• Researched and implemented cost-saving
initiatives that addressed long-standing problems.
• Worked flexible hours across night, weekend and
holiday shifts.
• Actively listened to customers' requests,
confirming full understanding before addressing
concerns.
• Increased customer satisfaction by resolving
issues.
• Took new challenges and molded team to
handle similar tasks in future
• Provided technical consultations to solve when
engineers are stuck with issues
• Evaluated project scope to estimate costs and
set timelines for project delivery.
• Played major role in bringing and maintaining
customers from limited scope to multiple scope
Trouble shooting of bio medical equipment and
coordinating with vendors if required.
• Trouble shooting of Dental equipment and
coordinating with vendors if required.
• Providing software/ Office equipment training for
employees.
• Trouble shooting of air conditioning systems and
coordinating with vendors if required.
• Trouble shooting of Office automation equipment
• Computer network operation and Maintenance
Maintenance of RO Plant, UV Treatment Plant,
OZONATOR, Automatic Filling Machine etc.
• Maintenance of PET BLOW MOULDING, Injection
Molding Machine and Chiller Plant.
• Performing electrical maintenance and office
equipment maintenance.
• Designing and construction of automatic
machines to improve quantity by reducing man
power