Technical Support Engineer
The planners
Total years of experience :10 years, 11 Months
● Managing operations, maintenance, commissioning, and improvement contract on a state-o-art science and education museum for the benefit of Qatar's Water & Electricity Conservation Authority (Kahramaa)
● Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
● Rail system operation and management.
● Identify bugs, system errors and potential improvements of websites and applications.
● Performed manual software testing.
● Performed Quality Assurance testing on a web based applications and mainframe.
● Contributed ideas towards future website developments.
● Website administration and maintenance.
● Hands-on experience with SDLC, QA processes, standards, test management, defect management, problem resolution, status reporting.
● IT coordination with stakeholders.
● Technical administration of VR platform and General exhibits.
● SQL server maintenance.
● Managed Operation & Maintenance of the system.
● Wide experience in website testing and domain
management.
● Coordinated and supervised Technical Service Teams within
the region.
● Reporting testing details and bug reports of the website
applications to developers.
● Expertise in project monitoring and project development.
● Coordinate with external technology vendors, internal staff
members and third party consultants.
● Managing projects from conception, pre-production
through to completion.
● Being an analyst, supporting US, UAE Clients for different
applications and technical concerns.
● Responsible for overseeing the review, initiation and
execution of contracts.
● Expertise in ERICSSON network engineering.
● Controls project plan by reviewing design, specifications,
plan and schedule changes; recommending actions.
● Prepares project status reports by collecting, analyzing, and
summarizing information and trends, recommending actions.
● Maintains project data base by writing computer programs;
entering and backing up data.
● Contributes to team effort by accomplishing related results
as needed.
● Managing and analyzing services with Salesforce platform.
● Overseeing the maintenance of projects after completion.
● Expertise IBM Lotus Notes troubleshooting and maintenance.
● Earned solid reputation for resolving complex issues and
providing exceptional customer service.
● Geocortex website testing and troubleshooting.
● Identified product problems, strengths and collect data on
the customer experience.
● Worked closely with QA to develop use cases, review test
cases and track feature bugs.
● Maintained in depth knowledge of distribution platform
guidelines and capabilities to guide internal development.
● Collaborated with global team to resolve IT support cases.
● Maintained composure and patience in face of difficult
customer situation.
● Supporting US Clients for different applications and
technical concerns and working with different teams with
good coordination to resolve the issues.
● Configured and manage hardware, devices and software
to set up work stations for employees
Patched software and installed new versions to eliminate
security problems and protect data
• Monitored systems in operation and input commands to
troubleshoot areas such as Network and System based
• Removed and replaced malfunctioning components to
correct hardware problems
• Explained technical information in clear terms to non-
technical individuals to promote better understanding
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