Business Operations Manager
General Electric - United Arab Emirates
مجموع سنوات الخبرة :19 years, 3 أشهر
• Work closely with project managers and process leaders providing advice and guidance across the regions to ensure compliance with standards, continuous development of people and processes, and effective management of budget and resource-have a deep understanding of the financial data associated with the business. In addition, work with multiple GED and Power teams to gather process and system data for integrating into a centralized data management system.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• Will lead cross-functional teams to achieve the business outcomes necessary for APM Meridium and improving the delivery cycle time for PGOG, Global Services. Communicates difficult concepts and is expected to influence others' options on particular topics. This role will also include guiding others to consider a different point of view.
• Drives awareness, adherence, and continuous improvement throughout the APM delivery process
• Cross-functional leader that can drive regional & global teams through the APM delivery process improvements and deliver value to the customer as fast as possible.
• Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
Commercial Operations Team Member focused on providing commercial support to Oil & Gas clients across the Americas and Europe region
• Own full tender submissions for GE Digital Software solutions, services offerings, including costing, pricing, deal strategy and terms and conditions, in full compliance with ITO processes
• Participate and lead internal commercial meetings and risk reviews to gain Management approvals where necessary (including but not limited to Pre-tender reviews, Bid-to-win, ITO-OTR Contract Hand-off)
• Provide leadership during the deal review process to ensure that all technical and commercial risks mitigation and business risk acceptance levels are properly incorporated in the development of the scope, cost and proposal wording
• Identify appropriate qualifications/exceptions to drafts of contracts and support T&Cs negotiations with customers through to contract award and hand-over to OTR (ITO-OTR Contract Hand-off)
• Interface with the Regional Sales and functional teams to develop commercial strategies and solutions that will meet customer requirements as well as meet or exceed business goals
• Coordinate the output of proposals to insure the bid delivery dates are met and that a high-quality, complete proposal is issued to the customer.
• Issue clarifications to customers and distribute responses in a timely and efficient manner.
• Ensure SFDC and other Comm Ops tools are updated regularly throughout the lifecycle
• Develop new and leverage existing cross-functional relationships with Solution Architects, Product Management, Finance, Legal, Sales, Marketing and others to clarify technical scope & deliver commercial proposals on time.
Meridium Inc., was acquired by GE to become a part of GE Digital in Sept 2016
Senior Services Engineer
o Lead Facilitator for YARA based in Brussels, Belgium- Remote Facilitation of Training and Converting Client Requirements into valid business use case with GE’s APM Software
o Technical Integration Lead for Saudi ARAMCO project - leading design discussions on integration with GE Smart Signal and Yokogawa systems
o Senior Engineer with BHP Billiton Australia
o Sr. Solution Lead for Qatar Chemical sales discussions on a multi-million dollar project - converting complex requirements to viable scope.
o Core Team Member of GE Global APM COE developing APM Technical Certification content liaising with Executive level and technical team members globally.
• Exxon Mobil, Iraq Operations
Dubai, UAE (Nov 2012- Jan 2020)
o High level and detailed management of project implementation phase at both technical and functional levels with emphasis on efficient project roll out
o Developed the Project plan and Work Breakdown Structure of the technical activities to meet customer expectations.
o Technical implementation of Inspection Planning & Scheduling Program for Baseline Integrity Assessment of critical equipment for West Qurna 1 site
o Implemented Equipment Reliability workflow with scheduled tracking for higher management through advanced Querying and SQL Server reporting
o Input Thickness Monitoring Data, Corrosion Analysis Summary calculations and Criticality Analysis of all critical equipment and piping. Generation of Inspection Recommendations that are tracked to completion
o Planned and led 5 day software training on Meridium Basic & Advanced User Course.
o Proved excellent client relationship skills in a client culture with complicated corporate procedures and received a letter of appreciation for high achievement.
• QatarGas Ltd, Qatar Offsite, Dubai (2012-2013)
o Technical/Functional scoping, configuration, implementation and delivery of different reliability/business workflows and Meridium modules.
o Detailed management of project implementation phase at both technical and functional levels with emphasis on on-time and efficient roll out of the Mechanical Integrity Changes Project
• Rete Ferroviaria Italiana (RFI), Italy Offsite, Dubai (2012)
o Provided consultancy expertise in conceptualizing complex business requirements into efficient and comprehensive workflows for the Asset Strategy Management Project
o Lead the Technical Implementation activities and ensured ahead-of-time delivery of all technical milestones without compromise to quality.
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• Saudi Chevron Philips, SA Offsite, Dubai (2012)
o Responsible for End to End Technical Project Development, Deployment, and on-time delivery of Risk Based Inspection Module Implementation Project
• Qatar Chemical Doha, Qatar (2008-2010)
Q-Chem is a joint venture between Qatar Petroleum Corporation and Chevron Phillips Chemical Company LLC. The project was a Multi-million dollars in software licenses and technical and consulting services covering multiple sites and plants.
o Lead consultant for Technical Implementation activities
o Chaired Client progress meetings where we discussed critical actions, scope elaboration and resolved points of conflict, in addition to milestones delivery, acceptance and sign offs.
o Implemented and delivered the Mechanical Integrity module enabling the fixed equipment team to track and analyze inspection and corrosion studies through Risk Based Inspection and Thickness Monitoring workflows.
o Developed Access Template for Equipment Data Load and lead workshops at EPC centers for Technip in Paris and Tecnimont in Mumbai
o Client appreciation received throughout the 2 year time frame for efficient delivery & management of Project Requirements.
• SABIC Saudi Basic Industries Co., SA Offsite, Dubai (2011)
Technical support during software upgrade of an enterprise level reliability management application across all 18 companies and 120+ plants of the SABIC Corporation.
o Ensured successful delivery of technical milestones. This project was particularly challenging due to strict time constraints as the project had high level visibility for both Meridium and SABIC.
o Showed strong analytical skills in transforming complex software customization requirements into action in a challenging project environment.
SAHARA Petrochemicals Company Offsite, Dubai (2011)
o Technical implementation and delivery of the Quality Improvement System module that involved numerous business work flows and technical challenges including LDAP Integration
ADGAS, Abu Dhabi, UAE and ISAB, Italy Offsite, Dubai
o Integrate Asset Strategy Library provided by Asset Performance Technologies Inc. with Meridium using ETL Tools.
GLNG, Australia Offsite, Dubai
o Emerson AMS Analytics - Meridium Integration support. Technical Deployment of Asset Strategy Management customized workflow for a challenging client.
Technical Support Specialist
o Provided extensive round the clock support for clients during the Meridium Installation stage for clients including Qatar Chemical (Qatar), SASOL (South Africa), Rio Tinto (Australia), BPCL (India)
o Meridium Implementation support for regional clients
o Recognition and Appreciation at Presidential level for dedication and service level provided to clients.
Information Systems Lead
o Network / Data Services Set up and Management for the Office
o Server and Database Maintenance for SQL and Oracle Databases
o Laptop/ Device Maintenance, Software Installs and Management of VMware Creation and Distribution
Administrative Set Up
o Oversaw the creation & expansion of the Meridium Dubai Office providing office management support and human resource management support including set up of corporate accounts with Telecom Providers (Etisalat & DU), Travel Service Providers and other Office Support Providers.
o Successfully Organized Meridium Annual Reliability Conference for the Middle East Region for 3 consecutive years
o Company Wide appreciation for effective management and multi-tasking
Cognizant (NASDAQ: CTSH) Headquartered in New Jersey, Cognizant is a leading provider of IT services. Cognizant provides applications management, development, integration, re-engineering, infrastructure management, business process outsourcing, and a number of related services such as enterprise consulting, technology architecture, program management, and change management through its onsite/offshore outsourcing model. (www.cognizant.com)
The Projects Handled:
Serving Mobile Location Center 2.0 & 2.2 for GSM networks
Client: Nokia Networks, Finland and Andrew Laboratories, Ashburn, USA.
Duration: Dec’04 - March’06 Team Size: 10 Role: Team Member
Description
SMLC project involved the development of an ETSI standards-based location server for the client which is used to determine the location of a mobile using various positioning techniques.
Responsibilities:
o Understand the complete system functionality involved in GSM Network communications, review ETSI protocols and standards used at different interfaces in the GSM Network.
o Identifying, analyzing defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content. Documenting, tracking, and communicating test plans, test results, analysis, and unresolved problems.
o Provide presentations on the Project Functionality and features at various events conducted by the organization.
The Highlights
Was appreciated by Team Lead and Project Manager: (Appraisal document can be provided)
• For Successful completion of functional testing of the application in a very short span of time
• For innovative testing and reproduction of crucial bugs reported during field testing by the client.
Total Percentage - 75%