أنتوني علام

• Identifying and resolving hardware and software issues.
• Utilized troubleshooting skills to diagnose and repair faults, including network issues.
• Communicated effectively with customers to understand the root of their problems and guided them through a series of
actions for resolution.
• Configured various types of DSL (ADSL/VDSL) modems, fiber, 3G and 4G routers.
• Managing multiple cases simultaneously and solving networking problems faced by customers.
• Assisted in the creation and setup of emails on Microsoft Outlook.