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Anthony Alam, Technical Support

Anthony Alam

Technical Support·Sodetel

Lebanon

Bachelor's degree, Computer And Communications Engineering

Work experience

Total years of experience: 2 years, 9 months

Technical Support

October 2023 - Present

Sodetel

Lebanon

October 2023 - Present

• Identifying and resolving hardware and software issues.
• Utilized troubleshooting skills to diagnose and repair faults, including network issues.
• Communicated effectively with customers to understand the root of their problems and guided them through a series of
actions for resolution.
• Configured various types of DSL (ADSL/VDSL) modems, fiber, 3G and 4G routers.
• Managing multiple cases simultaneously and solving networking problems faced by customers.
• Assisted in the creation and setup of emails on Microsoft Outlook.
Company industry:
Telecommunications
Job role:
Accounting and Auditing

Education

Notre Dame University – Louaize

December 2023

December 2023

Bachelor's degree, Computer And Communications Engineering

Lebanon

GPA (point): 3.1 out of 4

GPA (point): 3.1 out of 4

Languages

English

Intermediate

Arabic

Native Speaker

French

Intermediate

Italian

Beginner