Director of Operations
Emirates Grand Hospitality
Total years of experience :36 years, 8 Months
Director of Operations (Emirates Grand Hospitality)
Emirates Grand Hotel (Dubai)
Emirates Grand Hotel Apartment (Dubai)
Tulip Inn Hotel (Sharjah)
Al Fareje Hotel (Dubai)
Leading a team of 1000
Liaise with superior to make decisions for operational activities and set strategic
goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational
objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer
satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and
metrics
Ensure that the company runs with legality and conformity to established
regulations
TIA Heights 485 Rooms
Cascata Aqua 495 Rooms
Cascata Garden 200 Rooms
Bayview Dunes 208 Rooms
Bayview Lagoon 160 Rooms
Opening of Crystal Cove 624 Rooms
(5 Stars - 22 F. & B. Outlets - SPA - Conference & Banquet Room)
(Makadi - Red Sea - Egypt)
Leading of professional team of 1500
Develop, administer and control the hotel revenue and expense budgets.
Analyze Profit & Loss and General Ledger statements.
Submit P&L Variance Reports in a timely manner.
Facilitate lead management processes within the hotel and provide sales support to
team.
Maintain relationships with target accounts.
Sustain pieces of business that are core business. Retain and service that business.
Ensure proper selection, training, counseling and motivation of all team members.
Hire, train, counsel and motivate management team members.
Ensure proper delivery of guest special requests.
Meet with and solicit comments from guests on a regular basis to determine their
level of satisfaction with guest services and facilities.
Monitor results of guest comment cards. Take appropriate corrective actions on a
timely basis.
Inspect rooms according to quality standards for cleanliness and proper preventative
maintenance.
Develop and maintain hotel programs to assure that the quality program criteria are
met.
Chairman
Leading of professional team of 135
Responsible for whole operation
Sales & Revenue generation
Responsible for the marketing
Assume complete responsibilities of Technical and Administrative Departments
Planning and purchasing items from China for the new extension (170 rooms)
Using hotel resources to maximize guest’s satisfaction & optimize revenues.
Developing and implementing staff training programs.
Providing the hotel owner with regular reports on the operating objectives and fiscal
performance.
Aggressively managing all the independent revenue and expense areas to ensure
profitability.
Reporting to the Chairman
Responsibility for whole operation
Leading a team of more than 1000
Part of the pre-opening
Planning and purchasing items from China for the new extension
Supervising the new hotel construction
Recruitment Management Team
Responsible for all aspects of the operation, including guest and employee
satisfaction
Financial performance
Sales and revenue generation
Managing expectations and delivering solid business results
Assume complete responsibilities of Technical and Administrative Departments
(5 Stars 620 Rooms - 12 F. & B. Outlets - 3 Conference Room - SPA)
Grand Plaza Hotel) (5 Stars 232 Rooms - 7 F. & B. Outlets - SPA)
(Grand Plaza Resort) (Opening) (4 Stars 200 Rooms - 6 F. & B. Outlets)
(Hurghada - Red Sea - Egypt)
www.grand-plaza.net
Responsibilities:
Reporting to the Chairman
Leading a team of 450
Part of the pre-opening team with Grand Plaza Resort
Supervising the hotel construction
Reporting to the Chairman
Leading a team of 330
Part of the pre-opening team
Responsibility for whole operation
Sales and Revenue generation
Assume complete responsibilities of Technical and Administrative Departments
Strategic agility & planning
in Charge of (Opening of Grand Azur Hotel)
(First All Inclusive Hotel in Egypt)
(5 Stars 240 Rooms - 7 F. & B. Outlets - SPA)
(Hurghada - Red Sea - Egypt)
www.azurhotels.com.eg
Opening the First All Inclusive Hotel in Egypt
Thessaloniki - Greece)
www.hyatt.gr
(in charge) of Le Méridien
(5 Stars 329 Rooms - 13 F. & B. Outlets - SPA)
(Limassol - Cyprus)
www.lemeridienlimassol.com
of (Le Méridien)
(5 Stars 329 Rooms - 15 F. & B. Outlets - SPA)
(Limassol - Cyprus)
www.lemeridienlimassol.com
Ecole des Frères Maristes, Lebanon Language
École hôtelière de Lausanne Gastronomy & Hospitality * École hôtelière de Lausanne Leadership & Motivation * École hôtelière de Lausanne Setting New Standard in Competitive Marketing * École hôtelière de Lausanne Corporate Management Program * École hôtelière de Lausanne Food & Beverage Marketing * École hôtelière de Lausanne Control of F & B Operations * École hôtelière de Lausanne Corporate Management Programme * École hôtelière de Lausanne Settings New Standard in competitive Marketing * École hôtelière de Lausanne Hospitality Skills * École hôtelière de Lausanne Effective Interviewing – Hiring the Best * Institut Cesar Ritz, Le Bouveret - Switzerland Food & Beverage Operation & Training
courses: Master Certificate in Foundation of Leadership
courses: Master Certificate in Essentials of Hospitality M * Cornell University’s School of Hotel Administration Leadership and Strategic Management
