Credit Control Manager
Proserv Middle East
مجموع سنوات الخبرة :9 years, 11 أشهر
• Accounts Receivable Management of over 600 domestic and international clients across the MENA Region, consistently over-achieving the agreed cash collection rate.
• Chasing overdue accounts by telephone, letter, email and in-person if required. Where appropriate, meeting with key accounts and developing and implementing strategies and solutions to overcome credit management challenges
• Weekly liaison with the Project /Sales teams and customers to investigate and resolve payment queries swiftly. This will also include regular meetings with higher/corporate management to discuss progress.
• Issuance, review and tracking of financial instruments required for projects, such as Letter of Credit, Performance Bank Guarantees, Experian check etc.
• Regular Review work practices and creation and implementation of new processed to streamline the business
• Ensuring the Ledger is fully reconciled on a monthly basis, reviewing both Aged Debtors and Goods Delivered Not Invoiced. Additionally attending to end of year auditing process, responding to Auditors and supplying them with required information and evidence.
Account Management of over 500 clients on a Debtors Ledger, consistently achieving a monthly 96% collection rate over the last 12 months, exceeding the monthly 87% target.
Managed prompt and accurate production of client financial assessments and bills ensuring that financial regulations and statutory obligations are met
Personally creating invoice templates, statements, reminders and final notices and implementing this into the Recovery Process.
Arranging Face-to-Face meetings with the most high profile clients and their relatives/representatives to discuss outstanding debts. Offering debt counselling, negotiating and agreeing payment terms and monitoring the situation to ensure that payment is made or further action taken if necessary
Responsible for all aspects of collection of charges and agreement on how accounts will be settled, identifying accounts requiring legal action and taking the necessary action to pursue recovery liaising with Senior Legal Representatives.
Ensured the Finance Department of Adult Social Care Health & Housing functioned to the highest possible standard training new staff to the highest possible level.
Management of the Council’s Housing register. This crucial role involved investigation, assessment and decision making to ensure the most vulnerable candidates were facilitated to their housing needs and assess, investigate, visit, approve and make decisions on applications to the housing register.
Personally developed and managed a Disability Housing Register. This register was to help the most vulnerable candidates in the community and make sure they were prioritised and housed as promptly as possible
Providing high quality and customer focussed advice and information to applicants about the assessment process, housing options, homelessness and resettlement
Advice in regards to and filter customers if they need advice from other departments.
Purchased orders using a specialized Procurement Programme and follow through to ensure all payments are made on time.
Assisted with training of new staff
Specialized administrative support to the Planning Department and the Education Department.
Registration and processing of customer applications to the point where officers can assess them
Keeping the filing system up to date on a daily basis.
Updating all records using the Ocella data-base and Student Support Direct web system.
Taking enquiries over the phone, and on a face-to-face basis.
Scheduling appointments for the management
Keeping a daily record of all cash and cheques in the department, and paying them in at the end of the day.
Helping out in other departments including policy and on reception