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تم إلغاء حظر المستخدم بنجاح
أنتوني Caine, Credit Control Manager

أنتوني Caine

Credit Control Manager·Proserv Middle East

الإمارات العربية المتحدة

بكالوريوس, Graphic Design

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 11 أشهر

Credit Control Manager

يناير 2013 - أبريل 2014

Proserv Middle East

دبي، الإمارات العربية المتحدة

يناير 2013 - أبريل 2014

• Accounts Receivable Management of over 600 domestic and international clients across the MENA Region, consistently over-achieving the agreed cash collection rate.
• Chasing overdue accounts by telephone, letter, email and in-person if required. Where appropriate, meeting with key accounts and developing and implementing strategies and solutions to overcome credit management challenges
• Weekly liaison with the Project /Sales teams and customers to investigate and resolve payment queries swiftly. This will also include regular meetings with higher/corporate management to discuss progress.
• Issuance, review and tracking of financial instruments required for projects, such as Letter of Credit, Performance Bank Guarantees, Experian check etc.
• Regular Review work practices and creation and implementation of new processed to streamline the business
• Ensuring the Ledger is fully reconciled on a monthly basis, reviewing both Aged Debtors and Goods Delivered Not Invoiced. Additionally attending to end of year auditing process, responding to Auditors and supplying them with required information and evidence.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
المحاسبة والتدقيق

Income Officer

أغسطس 2010 - سبتمبر 2012

London Borough of Hillingdon

المملكة المتحدة

أغسطس 2010 - سبتمبر 2012

Account Management of over 500 clients on a Debtors Ledger, consistently achieving a monthly 96% collection rate over the last 12 months, exceeding the monthly 87% target.

Managed prompt and accurate production of client financial assessments and bills ensuring that financial regulations and statutory obligations are met

Personally creating invoice templates, statements, reminders and final notices and implementing this into the Recovery Process.

Arranging Face-to-Face meetings with the most high profile clients and their relatives/representatives to discuss outstanding debts. Offering debt counselling, negotiating and agreeing payment terms and monitoring the situation to ensure that payment is made or further action taken if necessary

Responsible for all aspects of collection of charges and agreement on how accounts will be settled, identifying accounts requiring legal action and taking the necessary action to pursue recovery liaising with Senior Legal Representatives.

Ensured the Finance Department of Adult Social Care Health & Housing functioned to the highest possible standard training new staff to the highest possible level.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
المحاسبة والتدقيق

Housing Officer

يناير 2009 - أغسطس 2010

London Borough of Hillingdon

المملكة المتحدة

يناير 2009 - أغسطس 2010

Management of the Council’s Housing register. This crucial role involved investigation, assessment and decision making to ensure the most vulnerable candidates were facilitated to their housing needs and assess, investigate, visit, approve and make decisions on applications to the housing register.

Personally developed and managed a Disability Housing Register. This register was to help the most vulnerable candidates in the community and make sure they were prioritised and housed as promptly as possible

Providing high quality and customer focussed advice and information to applicants about the assessment process, housing options, homelessness and resettlement

Advice in regards to and filter customers if they need advice from other departments.

Purchased orders using a specialized Procurement Programme and follow through to ensure all payments are made on time.

Assisted with training of new staff

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Technical Administrator

مارس 2004 - ديسمبر 2008

London Borough of Hillingdon

المملكة المتحدة

مارس 2004 - ديسمبر 2008

Specialized administrative support to the Planning Department and the Education Department.

Registration and processing of customer applications to the point where officers can assess them

Keeping the filing system up to date on a daily basis.

Updating all records using the Ocella data-base and Student Support Direct web system.

Taking enquiries over the phone, and on a face-to-face basis.

Scheduling appointments for the management

Keeping a daily record of all cash and cheques in the department, and paying them in at the end of the day.

Helping out in other departments including policy and on reception

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
إدارية

التعليم

De Montfort University

أغسطس 2002

أغسطس 2002

بكالوريوس، Graphic Design

المملكة المتحدة

Uxbridge College

أغسطس 2000

أغسطس 2000

دبلوم، Graphic Design

المملكة المتحدة

Bishop Ramsey C of E School

يوليو 1997

يوليو 1997

الثانوية العامة أو ما يعادلها، English, Science, Maths

المملكة المتحدة

Skills

Negotiation
Expert
Negotiation
Expert
Income
Expert
Income
Expert
Debtors
Expert
Debtors
Expert
Housing
Expert
Housing
Expert
Action Planning
Expert
Action Planning
Expert
• Advanced Customer Service Skills
Expert
• Advanced Customer Service Skills
Expert
• Word, Excel, PowerPoint, Internet and Email
Expert
• Word, Excel, PowerPoint, Internet and Email
Expert
• Oracle Debtors & i-Procurement
Expert
• Oracle Debtors & i-Procurement
Expert
• Negotiation Skills
Expert
• Negotiation Skills
Expert
Negotiation
Expert
Negotiation
Expert
Income
Expert
Income
Expert
Debtors
Expert
Debtors
Expert
Housing
Expert
Housing
Expert
Action Planning
Expert
Action Planning
Expert

اللغات

الانجليزية
متمرّس