Anthony Demian

• Oversee all activities of the property, including sales and marketing.
• Set annual operational, room revenue, and sales and marketing budgets.
• Manage day-to-day hotel operations, guest relations, and employee relations.
• Conduct weekly meetings with all departments to ensure effective communication.
• Supervise general maintenance of the hotel, including scheduled repairs.
• Address employee relations issues and grievances.
• Handle accounts payable, evaluating and authorizing payments to creditors.
• Ensure safety practices for employees and guests, assisting in emergency and security maintenance.
• Maintain product and service quality standards through ongoing evaluations and complaint investigations.

• Led and managed overall hotel operations, collaborating closely with department heads.
• Conducted regular briefings and meetings with department leaders to ensure alignment.
• Ensured compliance with legal regulations, including the Occupational Health & Safety Act and fire safety
standards.
• Prepared and presented the annual operating budget, marketing and sales plan, and capital budget.
• Oversaw monthly accruals, profit and loss statements, and expenses for food and beverage as well as hotel
operations.
• Maintained adherence to operational controls, standard operating procedures, policies, and service standards.
• Evaluated hotel performance through analysis of guest satisfaction metrics and financial reports.
• Generated financial reports that detailed operational effectiveness, trends, and variances.

• Directed front desk operations, ensuring exceptional customer service and guest satisfaction.
• Recruited, trained, and supervised front office staff to uphold service excellence and enforce hotel policies.
• Engaged with guests in person and via phone, addressing inquiries and resolving complaints effectively.
• Managed the front desk budget and procured necessary office supplies.
• Prepared occupancy reports and financial data for the general managers review.
• Addressed customer and employee concerns to maintain a positive environment.
• Oversaw operational aspects, including maintenance, cleanliness, and adherence to security and safety
regulations.