Front Desk Agent
Medina Palms
Total years of experience :9 years, 11 Months
• Provided exceptional customer service to visitors and ensured visitors
felt welcomed and valued.
• Accurately processed payments and provided clear directions to
improve customer experience.
• Maintained organized accounts and updated customer information for
efficient record-keeping.
• Assisted with administrative tasks such as copying, faxing, organizing,
and scheduling to support daily operations.
• Built strong relationships with guests to improve customer retention
and increase satisfaction.
• Monitored reception area for safety hazards and sorted incoming mail
to ensure efficient organizational communication.
• Analyzed airline rules, regulations, and tariffs and discussed
international fare construction and visa and passport requirements
with clients.
• Reserved hotel rooms for business travelers based on individual
preferences, schedules, and budgets.
• Responded promptly to clients regarding visa, passport, and security
inquiries.
• Addressed client inquiries and resolved issues and complaints
regarding various travel arrangements.
• Researched hotels and airfare options to meet client needs and
expectations best.
• Helped clients purchase flight tickets, arrange car rentals and locate
other forms of transportation.
• Skilled in various aspects of operation management including routine
and special project planning under guidance of operations managers.
• Supervised daily facility operations while adhering to established
policies and guidelines.
• Assisted management in decision making by collecting, organizing, and
modeling data.
• Managed invoice payments, deposits, and account reconciliation.
• Analyzed client orders and deadlines to plan and execute assignments
with driving personnel.
• Identified root causes of service failures and implemented remediation
measures to prevent future issues
Theoretical knowledge and strategic skillset needed to excel in a leadership role.
Essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional.
Computer Essentials.
Professional Driving License Classes (D1,D2,D3,B3,C,C1)