أنتوني سانيكو

 Manage teams supporting as L1, L2 and L3 IT support to Company's users.
 Assigned to projects as CDP Lead (Client Data Protection) handling customer’s compliance on their Data Network and Overall IT Infrastructure.
 Assigned as Disaster Recovery Lead to instill proper operational activities and compliance to Accenture Disaster Recovery process and improvement.
 Assigned as HBI (High Business Impacting) Lead Incident Manager. Handles High Priority Incident management.
 Assigned in handling teams for CFS (Cross Functional Services) to handle Team’s Incident Reporting protocols and Change Management process.
 Act as POC Offshore in Overall Operations, Training, and Management.
 Service Delivery Planning and Implementation on Accenture’s Infrastructure Services Projects within Global Delivery Network covering EMEA, US and APAC Projects.
 Assigned in Network Capability Development to develop Network teams to be adept in supporting client’s requirements for greater service delivery.
 Develop, plan and instigate new ways of learning and enhancement on the Network Capability Development.
 Assigned in Planning and Service Delivery of new products and services deployment and review before implementation to Accenture wide operations.
 Creates and plans for the ACBG (Accenture Cisco Business Group) Budget for the year as well as Certification and Training plans.
 Defining, reviewing, updating and revising Technical Support Policies and Procedures documentation for Network Capability
 Liaise with platform partners/vendors and 3rd Party providers
 Take ownership of operational team activities to achieve resolution and reporting of major incidents.
 Manage IT resources, projects and maintenance administration.
 Good in handling Project Delivery.
 Excellent communication or interpersonal skills.

 IT infrastructure management on Server Administration, Network Administration, Security/Firewall Administration, Telephony & PABX support administration, End to End customer support & assistance.
 Serves as L1, L2 and L3 Local IT support to Company's users.
 Procurement, CapEx, PO, and Budget Management for Infrastructure projects, renewal and upgrades.
 Managing, monitoring and maintaining Systems, Servers, Network and Voice Telephony via PABX (NORTEL/AVAYA) regarding implementation, troubleshooting and preventive maintenance like BCP (Business Continuity Process)
 Handling Incident Management, Service Requests and Change Management.
 Handles Capacity Planning and Management, involves in Server Upgrade, renewal and decommissioning.
 Defining, reviewing and updating Technical Support Policies and Procedures documentation.
 Liaise with platform partners/vendors and 3rd Party providers to ensure Technical Support co-operation.
 Take ownership of operational team activities to achieve 100% resolution and reporting of major incidents.
 Responsible for the engineering, implementation, maintenance, project management, and the documentation of one or several of the following disciplines: Local and Wide Area Networks, Voice and Video Telecon, Server Administration, Network Administration, Security/Firewall Administration, Servers and Storage Area Networks, Wireless Networks, Remote Access, Firewalls, Internet, Traffic Management, Capacity Planning, and Network Reporting.
 Handling systems and devices like Dell Servers, Microsoft 2003/2008 Servers, AD, DNS, DHCP, Juniper, Cisco Router and Switches. Checkpoint Firewalls, SMS Gateway, GSM Gateway, Ruckus Wireless Networks, CCTV Camera, etc
 Manage IT resources, projects and maintenance regime
 Vendor liaison to exiting (and new) installations or equipment.
 Experience in handling Infrastructure Projects
 Responsible for Project Planning, Capacity Planning andAnalysis, Requirements Gathering and Support
 Good in handling Project Delivery, Budget and Timeline.
 Manage various parties such as stakeholders, & business users.
 Good Vendor Management skills
 Excellent communication or interpersonal skills.
 Responsible for Active Directory, Windows Server 2003/2008, RSA Token, DNS, Radius Server, Symantec Endpoint -Anti Virus, File Server (NAS & SAN), Office Communicator (OCS), Virtualization VMWare VSphere, VoIP, SMS & GSM Gateway.

 Handling 10 Customers/Accounts in both Incident and Change Management Teams. Handles both Management and Technical aspects of the Network Operations. 10 Incident Engineers handling Priority 1-4 issues and 8 Change Engineers.
 Conducts Change Management and Incident Management tasks and configurations on both Voice and Data Services.
 Provide Quality Queue Management using Network Tools and Control overall Operations pertaining to the agreed SLA of the clients we support.
 Serves as a technical TIER 3 Support and coordinates accordingly to corresponding resolver groups and 3rd Party ISP for immediate trouble resolution.
 Submits proposals on Network Design and Upgrade of Network if needed for resolutions on Highly Utilized environment with high Network Latency affecting services to the customers.
 Conduct Training and KT (Knowledge Transfer) to each of the team members and produce documentations on how to easily support customers and provide urgent resolutions to the problems.
 Serves as POC (Point of Contact) for every escalated issue that is being reported by the customers, Service Desk and Managers. Conducts Bridge calls with the Team Leader onshore and Managers, other Resolver groups in cases an escalated issue has been raised and needs prioritization.
 Coordinate with HPI (High Priority Incident) and MIM (Major Incident Management) Teams and provide updated Incident Reports on troubles and outages with corresponding RFO (Reason for Outage). Provide urgent resolution to customer’s issues and network troubles in accordance to agreed SLA.
 Conduct Monthly Analysis of Team’s performance and detailed updates on Incident and Change Management team performances.
 Managing Network Operations Team with 18 Network Engineers.
 Provides Daily, Weekly and Monthly Reports and conduct weekly meetings with the Team and Managers in order to monitor team performance and to limit or prevent SLA breaches and violations in SLAs.
 Conducts interview and acquire qualified candidates for hiring for the position of Associate Network Engineer, Network Specialist, and Senior Network Engineer

• Involved in Overall support & monitoring for Warner Bros, DIAGEO and MITSUI Voice (VoIP), Video, Data Network and Security Services.
• Serves as a TIER 2 Support and coordinates accordingly to corresponding resolving team for immediate trouble resolution.
• Conduct configuration and setup on NEC and CISCO IPT Phones including installation, move, add, and disconnect \[IMAC\].
• Setting up Work Orders for tech dispatch to site for installation and troubleshooting to the outage or trouble found.
• Coordinate and provide updated reports on troubles and outages. Provide urgent resolution to customers.
• Provide 24/7 shifting schedule support for all Warner Bros, DIAGEO & MITSUI.
• Handle escalated tickets and notifies the operations manager for possible recurring issues based on the trends of tickets that come to the queue.
• Manages and resolves complex service requests and critical issues, communicates risk and recommendations, and works with and informs the manager
• Leads and facilitates knowledge transfer within the team for new and existing team members
• Creating/administering/troubleshooting the global LAN/WAN/VoIP environment
• Identifying and driving resolution of systemic network infrastructure problems
• Ensures that team performs up to the level that is expected of it
• Coordinates with other teams for cases that involves the Networks infrastructure of the company

• Monitoring of Network Throughput and Bandwidth utilization via MRTG and Cacti. Check, monitor and troubleshoot Ping Latency through SmokePing.
• Monitors whole network performance via Nagios, SmokePing and Cacti Weathermap.
• Configure and access all Cisco Routers and Catalyst Switches via SecureCRT and Putty for Telnet and Ping.
• Report and troubleshoot network congestion, intermittent connection and high latency problems through remote access configuration/telnet of Cisco Routers and Switches.
• Report and provides presentation of the network performance and show technical reports during weekly meetings and provides assistance to Sales and clients.
• Provides solutions to network problems through isolation of trouble, coordination with Fault Management Control Center (FMCC) and Field Operations Group regarding network problem like fiber/copper cut and equipment problems (i.e. routers, modems and switches), and provides summarized description of the incident report.
• Provides Detailed and Summary Network Performance Reports every Month for Bandwidth Utilization, Latency Report, Availability and Outage Report. Provides SLA computation regarding network performance, incident reports, and outages.
• Provides all technical solutions to the client regarding network problems.
• Manages and handles 5 personnel for BIR Network Operations.
• Coordinates in a 24/7 Operations with the BIR Helpdesk for Network monitoring and Troubleshooting.
• Monitors and prepares Detailed Productivity Report of the personnel I handle.

Network Planning, Operations and Technical Support Department
• Provision of technical assistance and consultancy to Sales and Marketing Group.
• Identification, research, plans and cost out of technical solutions to the client.
• Pre-Sales preparation of Network Configuration and Design based on the customer’s service requirements like Leased Line via Copper or Fiber Optic Cable, Internet Access, Metro Ethernet Connectivity, LAN-to-LAN networking, ADSL Service, and other Voice and Data communications services.
• Preparation of Project Specification and Scope of Work needed for Quotation to be submitted to Contractors for bidding and project implementation.
• Reserved port assignments from SDH Network and Switch ports for Ethernet activation.
• Implements and provisions upgrade of SDH and Ethernet Network.
• Issuance of Notice to Proceed to Cable Network Engineers and Field Operations Group for the activation of client’s requirement.
• Monitoring of Project implementation and acceptance from sales.
• Coordination with other departments like Field Operations Group and Network Operations Center for the activation of the customer’s local loop.
• Responsible for the accounts of SMART, BAYANTEL, MTI Broadband, Innove, ePLDT, Accenture, etc. for their 3G and leased line needs.

• Assigned to Projects to conduct Site Surveys, Project management, Planning and Design of the Network, Network configuration initial setup for the client’s requirements.
• Responsible for end-to-end Network connectivity and reliable application of DSL, Frame Relay, leased lines, IP-VPN through ISDN, PSTN, and IP-MPLS network connections.
• Conduct and provision an end-to-end and last mile connection with the Field Support Engineers between two or more endpoints of LAN/WAN infrastructure from SOHO to Enterprise companies.
• Organizing, planning, and managing the Data Facility Requests, reservation of ports assignments, requesting of available cable facilities at the data node to the clients’ premises.
• Pre-Sales preparation of Network Configuration based on customer service requirements like Leased Line, Internet Access, Frame-Relay Application such as Voice over Frame Relay, Internet Telephony, LAN-to-LAN networking, PBX trunk interconnection, ADSL Service, and other Voice and Data communications services.
• Other pre-sales activities such as Technical surveys (LOS microwave site survey, Outside Plant surveys, etc.) CAPEX and P&L study to support Managers in the bidding process. Preparation of the Final Project Profit and Loss study for upper management approval ensuring that such will meet company financial targets.
• Providing 24/7 technical support.
• Provide internet services having different bandwidth.
• Servicing clients from SOHO (Small Office - Home Office) up to Enterprise Clients.
• Clients handled Datacraft, Metrobank, BPI, Eastern Telecoms, CitiBank, RCPI. Etc.

• Provide overall end-to-end Network solutions for the Telecom Company and other corporate business companies.
• Responsible for the installation and configuration of modems (Pairgain, Adtran, Nokia, G.703 CTCU Converter, aDSL) with different bit rates
• Troubleshooting and maintenance of Data Communications Equipment (DCE) and Data Terminal Equipment (DTE)
• Installation and line configuration of DSL leased lines and telephone set through PABX lines at the Main Distribution Facility (MDF)
• Line tracing and termination from MDF, Communications room, TTC, and in-house wiring
• Provides client DSL, ISDN and Frame Relay interconnection.
• Installation of DCE/DTE for DSL and DLL (Digital Leased Line) service for different kinds of client and businesses/associates.
• BER (Bit Error-Rate) Testing and end-to-end Network Connectivity
• Physical line testing in coordination with the Outside Plant
• Routine check of support facilities of POP (Point of Presence)
• Monitoring POP communications equipment such as GDC multiplexers, Nortel, ATM, Fiber MUX, Lucent AMAS, Lucent Wavestar AM1 plus
• Configuring and installation of CSU/DSU at the customer's premises.