Night Manager
Anantara Hotels, Resorts and Spas
Total years of experience :12 years, 7 Months
(7 years 3 months)
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Informing all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and
repeat guests.
Checking accommodations, making sure any special requests are carried out accordingly, greet guests
upon arrival and ensure escort to accommodations if appropriate.
Maintaining a professional and high-quality service-oriented environment at all times.
Acting as manager on duty for the hotel in the absence of the Front Office Manager dealing with
complaints, problem solving, disturbances, special requests and any other issues that may arise.
Managing the night shift in the department ensuring all employees perform the tasks assigned to them
and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public
areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests'
cars and other responsibilities to ensure all requirements are met during our guests stay.
Actively participate in the decision-making process on guest relocation for nights when overcapacity,
execute accordingly and ensure a smooth relocation process.
Monitor and develop team member performance to include, providing supervision, scheduling,
assigning nightly work, conducting training, conducting counseling and evaluations and delivering
recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Performing the full night audit.
Anthony Vaz - page 1
Oversee preparation of daily summary reports.
Reporting any suspicious persons, activities and/or hazardous conditions to the Security department
and/or the Front Office
(1 year 9 months)
Managing the team of 23 staff & oversee and guide all activities of the Service team.
Ensure the team follows best practices and maintain service level agreements.
Monitors department issues and customer complaints.
Develop problem management and service improvement plans.
Interviewing and hiring staff.
Front Office)
JW Marriott
(4 years 3 months)
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