Senior Business Analyst
Al Etihad Credit Bureau
Total des années d'expérience :22 years, 4 Mois
· Enhance delivery cycle by collecting adequate business requirements and elaborating functional requirement and Writing requirement specification document for the main Credit Bureau system and other Digital Channel products, website, Apps, CRM and ERP.
· Revise proposed solution, design document, Effort estimations and assess impact on interacted systems.
· Lower the number of defects by writing test scenarios/cases, performing UAT and regression tests.
· Manage vendors efficiency by doing impact analysis on defects and by prioritizing release dates in UAT and production environments.
· Monitor SDLC adherence and attain a level of data quality for the JIRA tool to calculate SLA.
· Facilitate communication management by tracking and reviewing documentation, preparing user guides and releases presentation and train subscribers on new products and system changes.
· Improve user experience by working with other departments to raise system and process enhancements.
· Ensure production releases are rolled out smoothly and efficiently by planning changes and timelines and by coordinating activities between different teams at different physical locations.
• Develop backup strategy for systems, data retention, tapes freezing and dispatching.
• Design and implement email archiving solution using Symantec Enterprise Vault.
• Implement Disk based backup using Quantum DXi6701.
• Migrate to Virtual Machines 90% of the physical servers and Upgrade VMware vSphere to 5.1.
• Manage Symantec Endpoint Protection 12.1, GUP, USB block, upgrade clients.
• Manage the email infrastructure, Exchange 2010 and MessageLabs email filtering.
• Migrate Users and computers from Dubai Bank to EmiratesNBD domains. Enable banking applications to work in cross domain environment by creating trusts and configure DNS forwarding
• Manage the full hardware infrastructure in Data centre and branches by updating firmware, upgrading hardware and Implementing IBM Director to proactively monitor and administer 150+ servers.
• Analyse and report the Operating systems performance and health by designing a plan for Microsoft security updates for 300+ servers and 750+ workstations in different locations and by Implementing SCCM to conduct inventories on hardware and track software usage and capacity planning.
• Install, manage and upgrade VMware and ESX clusters, Active directory, SQL servers Clusters, SharePoint and Blackberry servers.
• Secure Windows servers environment in line with policies and procedures by applying group policies.
• Assist in achieving business continuity plan by migrating services to DR site.
• Produce documentations, SOPs and services diagram using Microsoft Visio.
• Instrumental in launch of first Acer Care Service Centre in Lebanon (Hardware repair).
• Successfully transitioned from ISO 9002 to ISO 9001:2000 quality system.
• Manage the Technical Department with 5 personnel in the department.
• Responsible for ACER computer parts (Inventory, DPR, Shipping, ordering and stocking).
• Hardware and Software repairs for desktop, servers and notebooks.
Microsoft Certified System Administrator
BE in Electrical & Electronics - Computer & Telecommunication Engineering
