Shift Team Leader
Integr8
Total years of experience :18 years, 4 Months
• • Managed call flow and responded to technical support needs of customers.
• Provided base level IT support to non-technical personnel within the business.
• Installed software, modified and repaired hardware and resolved technical issues.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Followed up with clients to ensure optimal customer satisfaction.
• 15 years of technical support experience.
• Worked closely with team members to meet or exceed all customer service requirements.
• Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
• Used ticketing systems to manage and process actions taken.
• Demonstrated professionalism and courtesy with customers at all times.
• Resolved problems with malfunctioning products.
• Answered incoming calls from residential and small business customers.
• Activated accounts for clients interested in new services.
• 15 years of technical support experience.
• Worked closely with team members to meet or exceed all customer service requirements.
• Provided on-call support for critical issues.
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Followed up with clients to ensure optimal customer satisfaction.
• Conducted research to address customer concerns.
• Researched, troubleshot and resolved complex problems independently.
• 15 years of technical support experience.
• Maintained high departmental standards for quality and productivity metrics.
• Worked closely with team members to meet or exceed all customer service requirements.
• Reviewed technical documentation and procedures.
• Managed customers' expectations and experience to a high degree of customer satisfaction.
• Described solutions to customers accurately and persuasively.
• Set up desktops and laptops and all types of mobile devices.
• Built and provided basic end-user troubleshooting and desktop support on Windows systems.
•• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Provided on-call support for critical issues.
Transporting of valuables to and from the reserve bank to banks around the greater Gauteng region
Protection of valuables
Registered at PSIRA on May 1991
Course done March 1992
The Treat - 76%
Manage and Maintain theory - 95%
Communication - 84%
Shoot course and handling
12-gauge shotgun - 96%
LM5 automatic - 90%
9mm Pistol - 90%
Cash and transit theory - 60%
Road signs - 100%
.357 revolvers - 97%
Target table - 83%
Subjects was: Afrikaans English Biology History Business Economics Woodwork
