Antonino Baisas

Position: Waiter at Frevo Restaurant
Company: Fairmont the Palm, Dubai
Address: Jumairah, Dubai
Date: May 16, 2013 - Present

Job Description / Duties and Responsibilities:
• Learned about International Service Standards;
• Welcoming guests in his/her station and to assist in seating.
• Presenting menus to the guests with recommendations designed to increased average check.
• Taking food & beverage orders and to ensure speedy service.
• Ensuring that tables are cleaned and reset immediately after the guests have left, in line with standards.
• Extended friendly and courteous services to all the guests and to all the staff of the hotel.

Position: Captain Waiter
Company: Relik Tapas Bar and Lounge
Address: 2nd flr., Commerce Center Bldg., 4th Ave. cor. 31st St., BGC Philippines
Date: October 29, 2011 - Present
Job Description / Duties and Responsibilities: • Serves food and beverage. Familiar with the menu, wine list and, entertainment offerings presented.
• Greets customers sitting in the station, serves beverages and informs customers of the specialties of the day.
• After taking their order to the kitchen, brings the customers' food to the table.
• Checks in on the diners, answering and resolving any issues that have arisen.
• Oversees the team of waiters and waitresses who are assigned to my shift.
• Trains new hired waiters/waitress on a variety of subjects such as facility policies, processes for serving customers and any other corporate initiatives.
• Enforces the restaurant's policies, identifying those staffers who are negligent, providing warnings, re-training and recommending termination to the general manager as needed.
• Ensures that all time schedules are adhered to, monitoring the attendance of the wait staff.

Job Description / Duties and Responsibilities: • Experienced, motivated and reliable head waiter
• Learned about International Service Standards
• Responsible for ensuring that their section of the restaurant is operated smoothly and
The guests are served food & beverages according to the international standard.
• Developing and maintaining good relations with guests and handling guests complaints as required by
Restaurant Manager
• Protected & maintained the original beauty of the building finishes, fabrics and furniture and • Extended friendly and courteous services to all the guests and to all the staff of the restaurant.

Job Description / Duties and Responsibilities:
• Learned about International Service Standards
• Know the different aspects of housekeeping including policies, procedures and basic responsibilities
• Conformed to sanitation requirements of health law
• Protected & maintained the original beauty of the building finishes, fabrics and furniture and • Extended friendly and courteous services to all the guests and to all the staff of the hotel.

Position: Waiter
Company: Shangri-la Hotel
Address: Manila, Philippines
Date: March 2004 - October 2004
Reason for Leaving: Work Abroad

Job Description / Duties and Responsibilities:
• Learned about International Service Standards;
• Welcoming guests in his/her station and to assist in seating
• Presenting menus to the guests with recommendations designed to increased average check
• Taking food & beverage orders and to ensure speedy service
• Ensuring that tables are cleaned and reset immediately after the guests have left, in line with
Standards
• Extended friendly and courteous services to all the guests and to all the staff of the hotel.

TRAININGS / SEMINARS ATTENDED
Training Center: Relik Tapas Bar and Lounge
Duration: January 23, 2012
Address: 2nd flr., Commerce Center Bldg., 4th Ave. cor. 31st St., BGC Philippines
Title: F&B Training, Wine and Basic Bartending

Training Center: Philippine Nautical Training Institute