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Antonio Cirillo, Restaurant Manager

Antonio Cirillo

Restaurant Manager·Viking Ocean Cruises

Italy

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 17 years, 2 months

Restaurant Manager

January 2024 - January 2025

Viking Ocean Cruises

Oslo, Norway

January 2024 - January 2025

Spearheaded the opening of the Viking Vela and World Cruise on the
Viking Sky.
Championed staff performance by leading by example and fostering a
high-achieving work environment.
Coordinated, controlled, and evaluated restaurant operations and services
to ensure excellence.
Oversaw and organised all dining room operations, ensuring a seamless
guest experience.
Company industry:
Hospitality & Accomodation

Travelling Restaurant and Bar Manager

January 2020 - January 2022

Scenic Eclipse and Emerald Azzurra

Sydney, Australia

January 2020 - January 2022

Instituted the launch of two yachts for the Scenic and Emerald Group.
Motivated staff performance by exemplifying service excellence and
encouraging high standards.
Strategised, monitored, and assessed restaurant operations and services
for optimal guest satisfaction.
Directed and coordinated complete dining room and bar operations to
enhance service quality.
Company industry:
Catering, Food Service, & Restaurant

Food and Beverage Manager

January 2018 - January 2020

Seabourn Cruises

Miami Beach, United States

January 2018 - January 2020

Executed directives from the Hotel Director to align with corporate
standards.
Inspired staff performance by acting as a role model for service excellence.
Managed, assessed, and enhanced restaurant operations and services for
consistency and quality.
Supervised and organised entire dining room operations, including bar
service.
Company industry:
Hospitality & Accomodation

Manager

January 2015 - January 2018

Seabourn Cruises

Miami Beach, United States

January 2015 - January 2018

Guaranteed smooth operations by implementing effective strategies and
protocols.
Delivered exemplary customer service to ensure guest satisfaction.
Conducted pre-service briefings with staff to align on service expectations.
Supervised and trained staff to enhance service delivery and operational
standards.
Company industry:
Hospitality & Accomodation

Assistant

January 2009 - January 2015

Maître d’Hôtel, Seabourn Cruises

Miami Beach, United States

January 2009 - January 2015

Executed additional duties as mandated by management for optimal
operational flow.
Facilitated, coordinated, and supported service delivery to enhance guest
experiences.
Empowered staff to consistently exceed expectations and deliver the
highest service level.
Assumed responsibility for managing and supervising the main dining
rooms onboard.
Company industry:
Catering, Food Service, & Restaurant

Waiter

January 2008 - January 2009

Montpeliano Restaurant

City of London, Great Britain (UK)

January 2008 - January 2009

Took orders and provided tailored recommendations based on guest
preferences.
Delivered a high standard of service to all customers, ensuring satisfaction.
Demonstrated comprehensive knowledge of dietary and allergy
requirements to assist patrons.
Company industry:
Catering, Food Service, & Restaurant

Waiter

January 2006 - January 2008

Disney Cruise Lines

Orland, United States

January 2006 - January 2008

Extended a warm and friendly welcome to guests upon arrival.
Took orders and facilitated effective communication with the kitchen team.
Proactively offered recommendations to upsell appetizers, desserts, and
beverages.
Company industry:
Hospitality & Accomodation

Education

Professional Institute for Hotel and Catering Services

July 2002

July 2002

Bachelor's degree, Business Administration And Hospitality Management

Italy

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FOOD SERVICES
Intermediate
FOOD SERVICES
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate

Languages

Italian

Native Speaker

English

Native Speaker

German

Native Speaker