HRMS Application Consultant
HITS Technologies
Total years of experience :13 years, 3 Months
• Perform business requirements analysis
• Diagnose and resolve technical software issues, advice “HITS” users on appropriate action.
• Analyzing the customer needs and try to find the best practice to match the customer requirements
• System Installation : Install IIS, SQL Server, Reporting Service, and system on the Server
• Install, configure, integrate, and upgrade “HITS” HRMS software.
• Consult and support all HR & Payroll inquires and issues.
• Ability to apply and adapt practices and techniques to the special requirements of HRMS management.
• Implement and configure HITS system to suit the required business processes and to meet analysis requirements.
• Follow standard help desk procedures, prepare activity reports.
• Resolve service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution.
• Write down HRMS operational manual for different users.
• Perform fine-tuning operations .
• Follow up cases in order to ensure they were solved within the optimal time .
• Track and route problems and requests and document resolutions on Microsoft CRM.
• Conduct training sessions in order to make it easy for users to utilize system functions and utilities .
Projects :
• HR Solution for Faisal El-Rashid Group
• EGA Software version Upgrade (Egyptian German Automotive Co.)
• FCA Software version Upgrade (Fiat Chrysler Automobiles)
• EIM Software Versoin Upgrade ( Egyptian International Motors)
• Open customer accounts by recording account information .
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Compile reports on overall customer satisfaction.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Take customer information and other pertinent information such as addresses and phone numbers.
• Maintain customer records by updating account information .
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed
• classroom management.
• preparing and setting tests, examination papers and exercises
• Organizing and delivering classroom lectures to students.
• Evaluating a students' class work and assignments.
English for Hotel Staff project \[EHS\]
• Develop English lesson plans in line with the curriculum .Plan English lessons to meet curriculum standards.
• Help learners understand, speak, read and write in English.
• Deliver engaging, coherent sessions and motivating lessons to learners across all key stages.
• Utilize learning technology in the planning and delivery of lessons.
• Modify assignments and activities to meet the learning needs of individual learners-Identified and sorted into small, similarly skilled groups.
• Classroom management: Prepare English classroom and coursework materials and assignments,
• Prepare course work,
planned class sessions: Select/integrate appropriate instructional materials
for classroom instruction - Organize/deliver classroom sessions to learners.
• Arranged extra-curricular activities and set targets for learners .
• Evaluated the learners’ class work and assignments: Graded tests, and other assignments - regularly provided learners with feedback in line with the assessment systems.
• Develop English lesson plans in line with the curriculum .Plan English lessons to meet curriculum standards.
• Utilize learning technology in the planning and delivery of lessons.
• Arranged extra-curricular activities and set targets for learners .
• Evaluated the learners’ class work and assignments: Graded tests, and other assignments - regularly provided learners with feedback in line with the assessment systems.
