Group HR Performance Manager
FAMA Holdings Group
Total years of experience :16 years, 9 Months
Recruited as Group Human Resources Business Partner to strengthen and drive the FAMA Human Resources Strategy encompassing Talent Management, HR Service Delivery, Corporate Learning, and Performance Management Programs for FAMA HQ and its BUs spanning over Hospitality, FMCG, IT/ Technology, Retail, Construction, Agriculture, Facilities, Consulting, and Manufacturing sectors.
Key Contributions & Achievements (In Progress):
Partner with Group HR Director and Managing Board in developing and driving FAMA Corporate HR Transformation Program by conceptualizing and implementing diverse initiatives covering Strategic HR Policies and Procedures, Talent Management, Organizational Development and Restructuring, Manpower Planning and Budgeting, Job Analysis and Job Evaluation, Performance Management, Rewards Management, KPIs Mapping, Competency Mapping, Career Development, and related HR Best Practices.
Work as dedicated HR Business Partner with General Managers / Department Heads and related cross-functional teams to identify their unique people priorities and deliver a customized HR Program per FAMA Business Unit.
Drive the creation of an Organizational Learning Culture while managing continuous knowledge transfer between entities for the group, and leading the entire range of L&D programs meeting BU management, operational and human capital requirements.
Strategize and implement the Corporate Performance Management Program (PMP) including preparation of the Annual Performance Plan, automation of entire Performance Management function, mapping Key Performance Indicators (KPIs) and Competency sets for each role as well as conducting all Appraisals followed by Normalization and performance-linked decisions.
Develop, maintain, and regularly update relevant Service Level Agreements (SLAs), Business Processes, Functional Policies, Corporate Improvement Knowledge documents and Performance Metrics Dashboards, as part of core corporate vision at FAMA.
Partner with Recruitment Specialists for focused Talent Acquisition and Hiring campaigns, and recruiting for key roles across BUs.
Conceptualize, launch and manage the Leadership Development Series (LDS) and the Employee Development Program (EDP) for all levels of employees to develop organizational talent; including TNA Studies, development of Individual Development Plans, building compelling training program content, introducing on-job-coaching, training program evaluation and related action plans.
Design and cascade a comprehensive FAMA Competency Dictionary as well as Competency Matrix built upon Core Competency sets, Management Competency sets and Functional Competency sets which were carefully mapped to all roles across FHG.
Introduce Subject Matter Experts (SMEs) Program for identified jobs at the company, identified and trained SMEs through an extensive ‘Train the Trainer’ program and outlined SMEs role in related career development and training programs.
Manage a cross-functional team of Subject Experts, Program Leads, and Shared Services staff across KSA and the GCC region.
Recruited to standardize, develop and streamline the Corporate Learning & Organizational Development function for Saudi Binladin Group - PBAD covering a scope of 65, 000 employees involved in executing multi-billion dollar projects across KSA/GCC.
Key Contributions & Achievements:
Designed and implemented the SBG Learning & Development Strategy, Policies and Objectives for the company commensurate with operational & budgetary requirements while working closely with the HR Director and Head - Organizational Development.
Streamlined and drove the ‘New Employee Orientation, On Boarding and Safety Induction Program’ for all projects / locations.
Developed the In-House Talent Development domain from scratch including identification of key talent optimization and career development areas, selecting Subject Matter Experts as In-House Trainers and overseeing all training and talent development programs.
Delivered appreciably as Project Manager for the entire implementation of ‘Training Within Industry’ (TWI) Operational Excellence Program whereby thousands of senior project staff got trained on Job Instructions, Job Methods, Job Relations and Job Safety.
Actively worked on Corporate Organizational Development Initiatives covering the development of New Organizational Structures, HR Policies & Procedures Manual, Business Process Workflows, Job Description, Standard Operating Procedures, Employee Key Performance Indicators, Competency Dictionary, Skill Matrices and Oracle HRMS Implementation across the company.
Cultivated a Performance Culture including development and implementation of Corporate Performance Management Policy, Annual Performance Goals cascading to Individual SMART targets, introducing team appraisals for identified clusters, introducing and managing 360 Degree Continuous Feedback as well as Competency Based Performance Reviews across projects/ regions.
Led the Talent Development practice for the company including training delivery of over 30 Training Programs including - Management Development Program, Performance Management, Train the Trainer, Workplace Safety, Time Management, Effective Communication, Creative Problem Solving, Professional Body Language, Customer Service, Multi-Cultural Team Building, Business Writing, Facilitation Skills, Administrative Support and related corporate trainings held in multiple batches.
Facilitated all SBG Training Centers across the country with Procedural Guidelines and Implementation support from Head Office.
Coordinated Internal and External ISO Audits for HR function and tracked progress of follow-up audit actions with the auditees.
Coordinated a cross-functional team of trainers, evaluators, program leads, coordinators and support staff across the region.
Recruited to design and lead the implementation of company Learning, Talent Development and Performance Strategy across BUs.
Key Contributions & Achievements:
Led and implemented overall Talent Management Strategy to become an Employer of Choice including: Learning & Development, Organization Development, Performance Management, E-Learning, Employee Engagement Surveys and Workplace Diversity.
Managed the Implementation of New OD and Learning Projects & Annual Training Calendar for all company staff which included Capacity Building Initiatives, Employee Development Programs, Career Development and Kirkpatrick Evaluation Practice.
Launched and managed the Leadership Development Vertical for the Company to groom selected talent pipeline through implementing Individual Development Plans, Succession Planning, Talent Development Programs and Executive Coaching.
Conceptualized and implemented the wildly popular ‘Watch Me! - Employee Engagement Program’ which helped the company remarkably improve employee retention, promote CSR, drive productivity and increase business engagement across all functions.
Improvised Performance Management System by defining SMART Goals for all functions, cross-calibrating deliverables, linking Recognition Programs with Performance Achievements and managing normalization meetings.
Developed over 35 Soft Skill Training Programs including complete Content Packages comprising of Complete Trainer Manuals, Course PPTs, Participant Workbooks and supporting Audio-Visual aids, based on the Blended Learning Methodology.
Introduced Subject Matter Experts (SMEs) - TTT Program for identified functions and outlined role of SMEs in trainings, assessments, promotions, career development and related talent development roles.
Conducting Attrition Analysis from the data points solicited from exit interviews and drawing the action plans around the same.
Managed a cross-functional team of trainers, evaluators, program leads, coordinators and support staff across the region.
Recruited to support implementation of Recruitment, Selection, Training & Development projects.
Key Contributions & Achievements:
Supported design and implementation of the corporate Recruitment & Selection as well as Learning and Development strategy, instructional framework and appropriate programs for all levels of staff for a diverse client base in the CRS Vertical.
Acted as Key Account Manager for niche Fortune 500 clients for Search, Assess, Select and Train mandates covering key Executive positions in India across levels and functions. Conducted competency based interviews for recruitment of best job-fits.
Facilitated talent review meetings for talent identification, mobilization, demobilization and out- placement as per client specs.
Conducted New Employee Orientation and On-Boarding Program including Buddy assignment, facility tour and bonding camps.
Rolled-out Training Needs Analysis (TNA) studies and developed learning interventions to close the existing competence gaps.
Designed, developed and delivered the Soft Skills and Behavioral Training modules for Randstad India - Northern Region.
Led the in-house implementation of Forced Ranking Performance Appraisal (Bell Curve) and correlated Ratings with rewards.
Certified Human Resources Manager (CHRM™) designation is an internationally recognized level of achievement within the field of Human Resources. It reflects a conviction on part of the certified bearer that the professional practice of human resources management can safeguard the interests of employers, employees and the business community.
Certified Human Resource Professional (CHRP™) designation is an internationally recognized level of achievement in the field of Human Resources. The designation represents continuing recognition of the bearer's professionalism.
Master of Business Administration (MBA) specializing in Human Resource Management with First Class from the Department of Business Administration, Faculty of Management Studies and Research
Bachelor of Commerce (Honors) with First Class from the Department of Commerce at AMU Central University, India
