Mai Al-Quzaa

1- Conduct a thorough audit on the operations of the hotel and report any gap of performance.
2- Respond to guests reviews and feedback (praise or complaint) about their experience at the hotel.
3- Act as focal point of VIP hotel guests.
4- Supervise and edit the hotel menus in coordination with the management.
5- Arrange any welcoming letters or gifts to guests.
6- Coordinating the cleaning, maintenance or any needed housekeeping issue for the executive office.
7- Arrange any meeting or a request by the hotel manager.
8- Executive Office stationaries requesting.
9- Work and communicate with youtubers, social media content creators to manage a complimentary stay against hotel marketing.
10- Prepare a monthly comprehensive report about hotel reputation and performance based on guests’ inputs and share it with the management for actions.
11- Assist the operations departments in administration tasks whenever needed.
12- Assist the marketing teams in marketing duties for the hotel.

1. Establish and supervise an updated effective filing system (Electronic and Hardcopies), manage the procedures of incoming and outgoing mail.
2. Manage and plan business events, staff business and training trips, arranging for visas, accommodation and travel expenses and allowances.
3. Budget and manage the office expenses; meet with potential suppliers, make the suitable comparison and contracting process.
4. Prepare monthly reports for the management and any requested reports and analysis.
5. Supervise the updating and contents of the company`s website, social media, and printings.
6. Manage the usage of the company`s cars and assets, making cost savings initiatives and control the safe usage of the assets.
7. Attend top management board meetings to take meeting minutes and function as a focal point with the relations with ministries.
8. Manage the outgoing mail process and the incoming mail and calls distribution in timely effective manner.
9. Handle and great visitors and/or customers professionally.
10. Manages the jobs postings, CVs, testing, personal interviews, references check, assist in selection, prepare, and submit job offers and oversee new hires orientation and onboarding procedures.
11. Connect with external coaches, trainers, consultants and assist in selecting the best source for any training need.
12. Manage all the payrolls monthly calculations including (Income tax, Social Security, deductions, loans, termination settlements…etc.).
13. Monitor tardy and absenteeism reports, reports vacation, sick, personal day and holiday use to payroll and scheduling. Maintains and distributes report of same to line managers.
14. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal consultants as needed/required.

1. Manages the recruitment and sourcing procedures (job posts, screening CVs, arranging interviews, job offers and onboarding activities).
2. Arrange, negotiate, and manage health insurance contracts and other employees' benefits.
3. Handle all the staff monthly payroll calculations (Overtime, allowances, social Security and bank transfers).
4. Document employee's records and papers with maintaining high level of confidentiality.
5. Arrange business trips, visas, tickets, and any other related action needed for staff.
6. Connect with different suppliers for providing adequate tools and services for the staff.
7. Assist in issuing local visas and work permits.
8. Manage and plane major external seminars with stakeholders.
9. Coordinate and connect with legal representative to maintain legal compliance.
10. Update the organization bylaws & new policies and communicate it to the staff.
11. Staff Attendance and leaves management.
12. Design and follow up annual performance appraisal.
13. Manage and supervise employees' assets.
14. Handle the reception area & greets the guests, manage the incoming calls & mails.