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Rialand Yamzon

Teacher

Location:
United Arab Emirates - Dubai
Education:
Bachelor's degree, English
Experience:
1 year, 7 months
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Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  1 Years, 7 Months   

July 2010 To January 2012

Teacher

at DEPED
Location : Philippines
Responsibilities
• Planning and delivering lessons in accordance with Territory curriculum to a range of classes
• Marking work, giving appropriate feedback and monitoring pupils’ behavior and development
• Keeping up to date with any new developments, resources or methods available within the fields of English
• Liaising with parents about their child’s progress
• Establish and maintain positive relationships with students, parents and colleagues, fostering an environment of open communication and support.

Education

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April 2010

Bachelor's degree, English

at Cavite State University
Location : Indang Cavite, Philippines
QUALIFICATION

Self- directed, enthusiastic educator with a passionate commitment to student development and the learning experience. Present information in a variety of ways, emphasizing relevance of class material beyond the classroom. Active team member who effectively collaborates with all levels of staff members and establishes quality relationships with students.

EMPLOYMENT HISTORY
February 2015- February 2017- Customer Service Support II/ Subject Matter Expert
Telstra Philippines BPO (Australian Account)

Responsibilities
• Taking in calls for handling Billing and Sales enquiry, concerns and disputes.
• Provide a World- Class customer service that will lead to Customer Advocacy.
• Floor Support on the Operation Area.
• Taking in Escalated or Supervisor Calls from agents’ that needs higher delegation.
• Handling Customer complaints and providing resolution for the customer’s enquiry.

January 2013-January 2015 - Technical Support II
Convergys Philippines BPO (US Account)

Responsibilities
• Called former clients for appointment setting regarding equipment’s condition and/or for upgrade.
• Scheduled appointments and completed customers’ information depending on time and place.
• Called/Reminded technicians on-field to complete and confirm customers’ information and availability on the said appointment.

July 2010- December 2012
Philippine Government Teacher

Responsibilities
• Planning and delivering lessons in accordance with Territory curriculum to a range of classes
• Marking work, giving appropriate feedback and monitoring pupils’ behavior and development
• Keeping up to date with any new developments, resources or methods available within the fields of English
• Liaising with parents about their child’s progress
• Establish and maintain positive relationships with students, parents and colleagues, fostering an environment of open communication and support.

KEY SKILLS & COMPETENCIES

• Excellent verbal and written communication skills.
• Ability to work with minimum supervision in a busy environment.
• Able to do repetitive tasks accurately over long periods of time.
• Working knowledge of MS Office software.
• Can type up to 45 wpm.
• Taking responsibility for personal development, learning and performance levels.
• Willingness to learn new skills.

Specialties & Skills

Microsoft Office

1 + Endorse

Banking

1 + Endorse

Teaching English

1 + Endorse

Administrative

1 + Endorse

Executive Secretary

1 + Endorse

Customer Service

1 + Endorse

Languages

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For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
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English

Expert

Memberships

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Your professional memberships provide an informative signal about your career aspirations, so add them!
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Organization : Professional Regulation for Teachers
Membership/Role : Teacher
Member since : December 2010
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