Rialand Yamzon

QUALIFICATION Self- directed, enthusiastic educator with a passionate commitment to student development and the learning experience. Present information in a variety of ways, emphasizing relevance of class material beyond the classroom. Active team member who effectively collaborates with all levels of staff members and establishes quality relationships with students. EMPLOYMENT HISTORY February 2015- February 2017- Customer Service Support II/ Subject Matter Expert Telstra Philippines BPO (Australian Account) Responsibilities • Taking in calls for handling Billing and Sales enquiry, concerns and disputes. • Provide a World- Class customer service that will lead to Customer Advocacy. • Floor Support on the Operation Area. • Taking in Escalated or Supervisor Calls from agents’ that needs higher delegation. • Handling Customer complaints and providing resolution for the customer’s enquiry. January 2013-January 2015 – Technical Support II Convergys Philippines BPO (US Account) Responsibilities • Called former clients for appointment setting regarding equipment’s condition and/or for upgrade. • Scheduled appointments and completed customers’ information depending on time and place. • Called/Reminded technicians on-field to complete and confirm customers’ information and availability on the said appointment. July 2010– December 2012 Philippine Government Teacher Responsibilities • Planning and delivering lessons in accordance with Territory curriculum to a range of classes • Marking work, giving appropriate feedback and monitoring pupils’ behavior and development • Keeping up to date with any new developments, resources or methods available within the fields of English • Liaising with parents about their child’s progress • Establish and maintain positive relationships with students, parents and colleagues, fostering an environment of open communication and support. KEY SKILLS & COMPETENCIES • Excellent verbal and written communication skills. • Ability to work with minimum supervision in a busy environment. • Able to do repetitive tasks accurately over long periods of time. • Working knowledge of MS Office software. • Can type up to 45 wpm. • Taking responsibility for personal development, learning and performance levels. • Willingness to learn new skills.